Job Overview: A Restaurant Assistant / Kitchen Manager plays a crucial role in the efficient operation of a restaurant. They work closely with the restaurant General Manager to oversee daily activities, ensure excellent customer service, and maintain high-quality standards. This position requires strong leadership, organizational, and interpersonal skills to effectively manage restaurant staff and provide a positive dining experience for guests, with accountability for
- Training store associates on FOH and BOH duties and food and work safety
- Delivering excellent customer service experience
- Achieving store financial targets
- Performing FOH and BOH duties as required and all GM responsibilities in the absence of the GM.
- Assisting the GM in the successful operation of a single store.
Key Responsibilities:
1. Staff Management:
- Assist in recruiting, hiring, and training new restaurant staff.
- Schedule and assign tasks to employees, including servers, cooks, and support staff.
- Supervise and motivate staff, providing guidance and constructive feedback.
- Ensure all employees adhere to company policies and procedures.
2. Customer Service:
- Maintain a welcoming and friendly atmosphere for guests.
- Address customer complaints and resolve issues promptly and professionally.
- Interact with customers to gather feedback and improve service quality.
3. Operational Duties:
- Assist in inventory management, including ordering supplies and tracking inventory levels.
- Monitor restaurant cleanliness, ensuring compliance with health and safety regulations.
- Oversee the opening and closing procedures of the restaurant.
5. Menu and Food Quality:
- Ensure that food preparation and presentation are established.
- Monitor food safety and sanitation practices.
6. Training and Development:
- Conduct training sessions for staff to enhance their skills and knowledge.
- Foster a culture of continuous learning and development among the team members.
7. Compliance:
- Ensure compliance with local, state, and federal regulations, including food safety and labor laws.
- Maintain accurate records and documentation related to restaurant operations.
8. Marketing and Promotion:
- Assist in implementing marketing strategies to attract and retain new customers.
- Participate in promotional events and community engagement activities.
9. Administration:
- Assists GM in completing financial and inventory reports and other administrative duties as requested. Performs cash register opening and closing procedures.
