This position will work night shift- 7pm-4am M-F/7pm-7am Tue-Mon
*** No remote work, must be able to come onsite 5 days a week ***
*** Local candidates only, please ***
We offer a monthly stipend to help with benefits etc..
The person in this position under the supervision of the Manager of Data Center Operations is responsible for receiving incoming calls and help tickets for our Video Gaming Operations center in Illinois and performing various computer system activities in support of Gaming Operators, Illinois Gaming Agents, and field service technicians.
Required Skills: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong Customer Service / Call Center Experience
- Excellent organizational and interpersonal skills
- Computer literate, MS Office applications a plus
- Some Data Center/Computer Operations experience preferred.
- High School diploma or GED
- Ability to communicate effectively with all levels of operations
- Strong time management skills
Responsibilities:
- Customer Service Representative, taking calls from gaming agents, terminal operators and field service personnel.
- Perform various system actions to support gaming machine activities such as installs, removals, software upgrades, and related service calls.
- Working with callers 1-1 for problem solving on phone or in the lab.
- Generates system and productivity reports
- Coordinating, managing and executing scheduled tasks during their shift or as calls are received
- Supports hotline, network management, and service call dispatch functions.
Salary: $33k-$40k
Job Type: Contract
Pay: $16.00 - $18.00 per hour
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- Wood Dale, IL 60191 (Required)
Ability to Relocate:
- Wood Dale, IL 60191: Relocate before starting work (Required)
Work Location: In person
