Description:
Customer Service Representative
Carrollton, GA (West Atlanta area) - Full Time
Customer service is an important part of the customer experience here at Z1 Motorsports. Become a part of our growing team assisting clients with shipping logistics, returning products, processing damaged or lost package claims, and providing technical support to achieve complete customer satisfaction. As a customer service representative your duties will include:
DUTIES AND RESPONSIBILITIES:
Customer Service
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Interact with customer in person, over the phone, and through email
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Set up returns and exchanges
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Cancellations and order modifications
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Ensure order accuracy
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Verify part numbers and fitment
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Shipping claims for damaged or lost orders
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Provide technical support
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Respond to customers in timely manor
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Other duties as assigned
Availability
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Must be onsite
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40-hour workweek with occasional nights and weekends
Requirements:
EXPERIENCE & QUALIFICATIONS:
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Positive attitude and customer service mindset
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Automotive knowledge preferred
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Basic Computer Skill knowledge
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Proficient in Microsoft Office suite
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Exhibit strong communication skills
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Bilingual (Spanish) proficiency preferred
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Customer Service/Call center experience preferred
