Estimator / Customer Service Representative
Job Summary
We are looking for a dependable, organized, and customer-focused Estimator / Customer Service Representative to join our team. This position plays an important role in keeping our front office, technicians, customers, and parts department running smoothly.
The ideal candidate is a strong communicator who can multitask, stay organized in a fast-paced environment, and provide excellent customer service while supporting our technicians and production team. Automotive experience is a plus, but we are willing to train the right person.
Key Responsibilities
- Answer incoming phone calls and assist customers with questions, scheduling, and service needs.
- Provide friendly and professional customer service at the front counter.
- Assist customers with understanding recommended services and repair needs.
- Prepare estimates and provide recommendations for additional services based on technician findings.
- Communicate clearly with customers regarding services, pricing, parts, and repair recommendations.
- Monitor the point-of-sale/shop management system to ensure technicians are properly updating tile/status information throughout the repair process.
- Help keep repair orders and customer information accurate and up to date.
- Receive incoming parts and verify orders for accuracy.
- Organize and properly store received parts.
- Process and coordinate parts returns when necessary.
- Deliver parts to technicians and ensure technicians have the necessary parts to complete their work.
- Communicate with technicians, parts suppliers, and customers as needed.
- Help maintain an organized and efficient front counter and parts area.
- Assist with other day-to-day shop and office responsibilities as needed.
Qualifications
- Excellent customer service and communication skills.
- Strong organizational and multitasking abilities.
- Comfortable working in a busy, team-oriented environment.
- Basic computer skills and ability to learn new software.
- Ability to communicate effectively with both customers and technicians.
- Strong attention to detail.
- Ability to prioritize tasks and follow through.
- Previous automotive, estimating, service advising, parts, or repair-shop experience is preferred but not required.
- Must have a valid driver's license and dependable transportation.
- Ability to occasionally lift and carry automotive parts and supplies.
What We're Looking For
We want someone who is reliable, professional, motivated, and willing to learn. This is a hands-on position where no two days are exactly the same. The right person will be comfortable talking with customers, working with technicians, handling parts, and keeping the shop's workflow organized.
If you're someone who enjoys helping people, staying busy, solving problems, and being an important part of a team, we'd like to hear from you!
Pay: Up to $24.00 per hour
Benefits:
- 401(k)
- 401(k) 3% Match
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
