Job Overview
Operations & Order Processing Specialist
Location: Hauppauge, NY
Employment Type: Full-Time
Join a Growing Team Where Your Work Makes an Impact
We are seeking a highly organized, detail-oriented Operations & Order Processing Specialist to join our growing team in Hauppauge, NY. This is a hands-on position where you'll manage the complete order lifecycle while serving as a key liaison between our customers, sales, operations, finance, and our manufacturing location in Germany.
If you enjoy working in a fast-paced environment, solving problems, delivering exceptional customer service, and wearing multiple hats, we'd love to hear from you.
What You'll Do
As our Operations & Order Processing Specialist, you will be responsible for ensuring orders are processed accurately, customers receive outstanding service, and products are shipped efficiently.
Responsibilities include:
- Manage the complete order lifecycle from order entry through shipment, delivery, and returns.
- Enter and process customer orders and purchase orders accurately within our webshop and ERP system.
- Verify pricing, quantities, shipping instructions, and customer information.
- Serve as the primary point of contact for customers regarding: Order status, shipping updates,lead times, and backorders.
- Respond promptly to customer inquiries by phone, email, and other communication channels.
- Coordinate order fulfillment, including picking, packing, shipping, and tracking shipments.
- Manage shipping activities using FedEx and UPS platforms.
- Receive and process inbound inventory while maintaining accurate inventory records.
- Create purchase orders and coordinate with our manufacturing facility in Germany.
- Work closely with Sales, Finance, and Operations to ensure timely fulfillment and customer satisfaction.
- Assist with logistics for trade shows, customer visits, and travel coordination.
- Provide backup support for warehouse operations, including picking, packing, and shipping small parcel orders.
- Identify opportunities to improve processes, increase efficiency, and enhance the customer experience.
Qualifications
We're looking for someone who enjoys taking ownership, thrives in a collaborative environment, and has excellent organizational skills.
Required Qualifications
- High School Diploma or GED required; Associate's degree preferred.
- Minimum of 5 years of experience in:
- Operations
- Order Management
- Customer Service
- Administrative Support
- Distribution, Manufacturing, or Product-Based Businesses
- Experience processing customer orders from entry through fulfillment.
- Hands-on experience using ERP systems and order management or webshop platforms.
- Working knowledge of shipping carriers including FedEx and UPS.
- Strong Microsoft Office skills, including Outlook, Excel, Word, and PowerPoint.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills.
- Ability to prioritize multiple tasks and adapt to changing business needs.
- Ability to lift up to 25 pounds.
What Makes You Successful
You are someone who:
- Takes ownership and follows through.
- Enjoys solving problems and helping customers.
- Works well independently and as part of a team.
- Thrives in a fast-paced environment.
- Has a positive, "can-do" attitude.
- Is highly organized and dependable.
- Enjoys improving processes and finding efficiencies.
Why Join Us?
You'll become an important member of a growing organization where your contributions are valued, and your work has a direct impact on our customers and operations. This role offers variety, autonomy, and the opportunity to work closely with company leadership while helping to shape the future of our business.
We offer
If you're looking for a position where you can make a difference every day, we'd love to hear from you.
Job Type: Full-time
Pay: $28.00 - $32.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Hauppauge, NY 11788 (Required)
Work Location: In person
