JOB JOB SUMMARY – The Telecommunications Operator I serves as a primary call taker and communication link for emergency and non-emergency incidents, receiving and relaying critical information to first responders and other public safety personnel. This positions maintains NCIC/TCIC records, provides timely intelligence and operation support, monitors security systems, and prepares accurate documentation in accordance with agency policies and procedures, including during critical incident and emergencies.
EXAMPLE OF DUTIES ESSENTIAL FUNCTIONS - Essential functions are the fundamental and primary duties of a classified position that an employee must be able to perform, with or without reasonable accommodation, in order to fulfill the purpose of the position.
Carry out the Sheriff’s Mission and Vision and adhere to the Office’s Core Values; Trust, Service, Community;
Cultivates high morale and a Team culture within the Sheriff’s Office;
Receives and processes emergency and non-emergency phone calls and text messages from the public regarding threats to life, safety, and property;
Transmits, receives, and relays official information to first responders and other public safety customers using established communications systems;
Enters, updates, confirms, and maintains records in NCIC/TCIC, including wanted persons, officer safety alerts, and weapons files;
Serves as the primary communications link between field units, partner agencies, emergency service providers, and the public, including during disasters, civil disturbances, and critical incidents;
Provides timely intelligence and information support to local, state, and national entities, including criminal activity reports, warrants, driver and vehicle records, alerts, and public assistance information;
Maintains continuous contact with field units to ensure accurate, timely information exchange and operational support;
Monitors auditory and visual alarm systems to control access and ensure the security of evidence and property;
Prepares and maintains accurate reports, logs, memoranda, and correspondence in accordance with agency policies and procedures;
Performs other duties as assigned.
SUPPLEMENTAL INFORMATION ENVIRONMENTAL CONDITIONS – This position may involve exposure to hazardous, dangerous, or adverse environmental conditions to include, but not limited to:
Duties and training are regularly performed both indoors and outdoors.
Work may occur during natural and man-made disaster situations.
Exposure to adverse weather conditions, including extreme heat, extreme cold, rain, sleet, snow, ice, and high winds.
Exposure to biohazardous and toxic materials.
Work in both bright and low-light environments.
Exposure to high noise levels that may result in potential hearing damage.
Work in and around high-voltage areas.
Work in areas with operating heavy machinery.
Work in spaces that may not be compliant with local, state, and federal safety codes or ADA regulations.
PHYSICAL DEMANDS – The duties of this position may involve certain physical requirements that are necessary to perform the essential functions to include, but not limited to:
Perform physical activities including walking, running, crawling, standing, sitting, jumping, kneeling, bending, and lying down for extended periods;
Perform physical tasks involving carrying, pushing, pulling, dragging, and holding medium objects;
Operate vehicles, exercising sound judgment and strict adherence to safety procedures;
Engage in high-stress and physically demanding duties and training scenarios;
Speak and hear in order to communicate effectively in person, through telephone, and through emergency radios.
DISCLAIMER - This job description is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. The employer reserves the right to modify, add, or remove duties and to assign other related work as required to meet operational needs. Nothing in this job description shall be construed as creating a contract of employment or limiting management rights. All duties must be performed in accordance with applicable laws, policies, and procedures. Essential functions of the position must be performed with or without reasonable accommodation, consistent with state and federal law.
