Data Entry Associate
Shift: Full-time, onsite in Aguadilla (Monday-Friday, 8 a.m. - 5 p.m. or 9 a.m. - 6 p.m., 40 hours/week). Candidates must be open to working on weekends if needed.
Job Description:
Your responsibilities may include but are not limited to:
- Executes transactions as per prescribed standard work and timelines such as entering orders, creating quotes, verifying documents, processing bills, analysis of data, responding to complaints/queries on mail and interacting with vendors or customers for order and case management in order to meet SLA and customer experience metrics
- Executes client transaction and closes customer query/issue as per defined SOP/parameters prescribed.
- Complies to Standard Work and transitions of prior account managers in order to meet quality standards”
- Handles individual cases that need re-work in order to ensure high customer satisfaction/NPS score from the end user.
- Shares experiences in order to facilitate capture of tacit knowledge.
- Delivers on the new process/approach in order to meet client and internal goals.
- Performs stand-alone activities or high volume transactions such as customer calls, emails, chats, requests/orders including cancelling, adding, and modifying per customer requirements in order to ensure SLA adherence, customer satisfaction, quality and compliance.
- Participates and contributes in team and/ or customer meetings.
- May be required to perform work related to direct and foreign Military.
Qualifications
Basic
- High School Diploma or GED Equivalent
- 1 year of Data Entry related experience
Preferred
- Experience in customer support or data entry
- Proficient with Microsoft Office (Word and Excel)
- Experience with platforms such as Sales Force or SAP
- Professional written and verbal communication
- Analytical skills
- Fully bilingual (Spanish and English)
Job Type: Full-time
Work Location: In person
