The Dual‑Property General Manager oversees all operations, financial performance, guest satisfaction, and team leadership for two Marriott‑brand hotels. This role ensures both properties run at full brand standard, deliver consistent guest experiences, and meet all financial and operational goals. The GM leads department teams across both hotels and partners closely with ownership and corporate leadership.
Responsibilities
- Operational Leadership — Manage daily hotel operations across both properties, including Front Desk, Housekeeping, Maintenance, and F&B.
- Brand Compliance — Ensure both hotels meet all Marriott standards, including BSA, MI Health Check, GXP, and audit requirements.
- Team Management — Recruit, train, coach, and develop department leaders and hourly associates.
- Financial Oversight — Create and manage budgets, control expenses, and ensure accurate COA coding.
- Revenue Strategy — Partner with Revenue Management to optimize ADR, RevPAR, occupancy, and channel mix.
- Guest Satisfaction — Monitor and improve GSS scores, lead service recovery, and ensure timely GXP follow‑up.
Personal qualifications:
- Believes in and is committed to equal employment opportunities for all people.
- Treats employees equally with respect to compensation and opportunities for advancement, including promotion and transfer.
- Is committed to the right of employees to work in an environment free of discrimination and harassment, including sexual discrimination and sexual harassment.
- Keeps appropriate business information confidential both on and off duty.
- Treats all guests equally and provides guests with services and accommodations without regard to age, race, color, national origin, ancestry, religion, creed, sex (gender), sexual orientation, gender identity, marital status, current or prior military service, disability, genetic information or political affiliation.
- Is able to handle a high volume of work.
- Can communicate effectively, orally and in writing; has legible writing.
- Is enthusiastic about his/her work.
- Can manage effectively in difficult and challenging situations.
- Continues to grow and develop as a business person.
- Provides a positive example of conduct for the employees.
- Can be trusted.
- Is open and honest; lets others know where he/she stands.
- Can deal effectively with rapid change.
- Accepts constructive criticism without becoming defensive.
- Displays good judgment and common sense.
- Offers courteous, sincere, and genuine hospitality at all times.
- Is well groomed and exhibits exemplary personal hygiene.
- Strives to maintain a safe and secure environment for guests and staff.
- Has the ability to maintain regular, on time, attendance.
- Is able to operate a computer to do word processing.
- Is able to operate a 10 key adding machine.
- Is able to operate front desk computer (Property Management System).
- Is able to operate restaurant computer (if applicable to the hotel).
- Possesses knowledge of accounting basics.
- Possesses knowledge of sales/marketing basics.
- Ability to follow instructions from supervisors.
Qualifications
- Hotel Management Experience -3–5+ years of hotel leadership; dual‑property or multi‑unit experience preferred.
- Marriott Systems Knowledge - Experience with MARSHA, OneYield, GXP, MESH, and ServiceNow.
- Cross‑Property Coordination - Implement consistent SOPs and communication across both hotels.
- Sales Collaboration - Support sales efforts to grow market share and local business.
- Owner Relations - Provide regular updates on financials, operations, and strategic priorities.
- Safety & Compliance - Maintain safety protocols, regulatory compliance, and audit readiness.
- Financial Acumen - Strong budgeting, forecasting, and labor management skills.
- Leadership Skills - Ability to coach teams, manage performance, and drive accountability.
- Operational Expertise - Strong understanding of Front Desk, Housekeeping, Engineering, and F&B operations.
- Makes decisions on a timely basis - Understands when and how to involve others in decision making.
Work Expectations
- Full‑time leadership presence — Standard schedule is 40–50 hours per week across both properties.
- Weekend coverage — Required availability to cover or support operations on weekends as needed, with flexibility for business needs.
- Holiday availability — Expected to be available on major holidays in rotation or as business demands.
- Morning coverage — Ability to provide morning leadership coverage when needed, including breakfast service oversight.
- Emergency response — Must be reachable for urgent operational issues, property incidents, or staffing gaps.
Benefits
- Competitive salary
- Monthly Revenue bonus potential
- Paid time off
- Marriott travel discounts
- Career growth opportunities within a multi‑property portfolio
Pay: $78,000.00 - $85,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
