Organizational Care Advocate (Sales + Patient Experience Leader)
THE HEARTBEAT OF THE
PRACTICE
Front Desk Sales Leader · Patient Experience Director
Transform Chiropractic Wellness Center | Shoreview, MN | In-Person
$20–$27/hr | Mon–Thu 8:15am–6:15pm | Fri 7:30am–12:30pm | No Weekends
You walk in and the room changes.
Not because you're loud. Because you're present.
You know every patient's name before they get to the desk. You read the room in seconds —
who needs warmth, who needs information, who needs someone to cut through the noise and
tell them exactly what to do next.
The doctors trust you completely. The patients feel it. The whole practice runs better because
you showed up.
That's what we're looking for.
Not a receptionist. Not a scheduler. The person who IS the practice from the moment someone
walks in the door.
WHAT THIS ROLE ACTUALLY IS
Think: cruise ship director meets healthcare closer.
You set the energy. You hold the standard. You make every patient feel like they are the most
important person in the building — and then you lead them, with warmth and clarity, into a
decision that can change their health for the rest of their life.
This is a sales role. We won't dress it up. Care plan conversations range from $500 to $7,000+
.
You will present them. You will guide the conversation. You will close.
But here's what makes this different from a typical sales job:
◆ You're not convincing people to buy something they don't need
◆ You're removing the fear and hesitation standing between them and real healing◆ The persuasion is in the clarity — when patients understand, they say yes
◆ You're a guide, not a pusher. But you are absolutely a closer.
WHAT YOU OWN
1. The Floor (energy, experience, flow)
◆ Walk in and set the tone — every single day
◆ Create an environment that feels calm, high-trust, and deeply professional
◆ Manage patient flow with the precision of an air traffic controller
◆ Anticipate what's needed before anyone asks
◆ You are the first and last impression of this practice — own that
2. Financial Conversations & Care Plan Closing
◆ Present care plans with confidence — not apology
◆ Hold the frame when patients push back on price, timing, or hesitation
◆ Close same-day sign-ons consistently
◆ Navigate emotional conversations with grace and ground
◆ Track your conversion rate and drive it up
3. Boundaries & Standards
◆ Hold the line with patients — warmly, firmly, without drama
◆ Be the person who can say "here's how this works" and have it land right
◆ Protect the doctors' time and the clinic's rhythm
◆ Maintain the standard even when it's uncomfortable
4. Team & Operations
◆ Communicate clearly and directly with the clinical team — no dropped balls
◆ Contribute to systems, help build what doesn't exist yet
◆ Train future team members as we grow
◆ Show up like an owner, not an employee
WHO YOU ARE
You've been described as "a lot" by people who couldn't keep up — and that's a compliment.You're magnetic without being exhausting. Warm without being a pushover. Confident in money
conversations without being cold. You hold a boundary like a professional and never make it
personal.
You might be coming from:
◆ Sales, hospitality, healthcare, coaching, fitness — we don't care
◆ Any role where you had to read people fast and guide them to a decision
◆ Somewhere you outgrew — and you know it
You are a strong fit if:
◆ You've closed deals or converted clients at meaningful dollar amounts
◆ Hard conversations don't rattle you — they clarify things for you
◆ You can hold the line AND hold space at the same time
◆ You're organized enough that nothing falls through the cracks
◆ You're the kind of person others orbit toward in a room
◆ You want to grow into something bigger — and you're building toward it
◆ You believe that helping someone say yes to their health is a gift, not a transaction
THIS ROLE IS NOT FOR YOU IF
◆ Money conversations make you apologize
◆ You're better behind the scenes than in front of people
◆ You soften hard truths until they lose their edge
◆ You shut down under pressure instead of sharpening
◆ You need external motivation to stay consistent
◆ Low energy is your baseline
WHO WE ARE
Transform Chiropractic Wellness Center is a neurologically-focused, faith-based chiropractic
practice in Shoreview, MN. We specialize in complex, pediatric, and pregnancy care.
We don't manage symptoms. We help families transform their health from the inside out — and we've built a team and a culture that reflects that.
Mission: Change the health trajectory of our community, one nervous system at a time.
Values: Faith. Excellence. Growth. Team. Joy. We're building something meaningful. We want someone who wants to build it with us.
COMPENSATION & SCHEDULE
◆ $20–$27/hr based on experience
◆ Performance-based growth potential
◆ 401(k), PTO, paid training, professional development, employee discount
◆ Monday–Thursday: 8:15am–6:15pm | Friday: 7:30am–12:30pm
◆ No weekends
HOW TO APPLY
Email [email protected] with:
◆ Your resume
◆ A short message answering:
→ What's the largest dollar amount you've confidently asked someone to pay?
→ Tell me about a time you held firm in a hard conversation.
◆ Optional: a short video intro — if you have the personality for this role, we'll see it right away.
No cover letter required. Just answer the questions.
The right person will read this and feel it.
That's you. Apply.
Pay: $20.00 - $25.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
- Professional development assistance
Application Question(s):
- Did you send over your cover letter?
- Why does this job ad stand out to you?
Work Location: In person
