Service Writer (Advisor) Position
Duties & Responsibilities:
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Position is responsible for customer communication and interaction, technician coordination, and billing administration.
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Answer incoming service calls from customers and provide customer-friendly communication on scheduling and billing.
- Answer customer technical questions when applicable or assign to proper personnel.
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Positive interface with service techs, leadership team, parts department, drivers, vendors and customers.
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Strong technical/mechanical background is helpful and excellent customer service skills a must.
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Keep scheduling records up to the minute and provide updates when necessary to customers and management.
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Maintain a high standard of organization.
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Might be dispatching techs and assigning work as necessary to provide optimum operating efficiency and customer service.
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Communicate effectively with customers and manage customer interactions to ensure customer satisfaction.
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Perform various other duties as assigned by supervisor.
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Able to abide by and enforce the policies and procedures of Thermo King Sales & Service.
Required Skills:
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High School Diploma or equivalent (Technical degree or certification a plus).
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Experience in Service writing/coordinating.
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Ability to work with several computer-based programs including Microsoft office.
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Ability to learn and be proficient in using company’s business system program.
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Use computers for web-based training.
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Must be physically able to lift and work with no restrictions.
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Solid written & communication skills.
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Must have a clean driving record and pass drug screening before employment.
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Ability to work as a team and independently while displaying a professional and confident relationship with the customer.
- The ideal candidate will be enthusiastic about teamwork and growing the business as well as themselves.
