Patient Care Coordinator
Sculpt MD MedSpa
1038 Murrieta Blvd, Suite B, Livermore, CA 94550
Job Type
Compensation
- $50,000 Annual Base Salary
- $3,000+ in Annual Commissions
- Paid Time Off (PTO)
- Paid Holidays
- Health Insurance
- Employee Discounts on Services
About Us
Sculpt MD MedSpa is a growing medical aesthetics and wellness practice dedicated to delivering exceptional patient care and results. We are seeking a motivated, professional, and customer-focused Patient Care Coordinator to join our team. This role is ideal for someone who enjoys helping patients, building relationships, and contributing to the growth of a fast-paced medical practice.
Position Summary
The Patient Care Coordinator serves as a primary point of contact for patients and prospective patients. This individual will be responsible for patient communication, appointment scheduling, lead follow-up, patient conversions, and delivering an outstanding customer experience throughout the patient journey.
The ideal candidate is highly organized, comfortable speaking with patients by phone, detail-oriented, and capable of managing multiple priorities while maintaining professionalism and HIPAA compliance.
Responsibilities
- Make outbound calls to prospective, current, and inactive patients
- Answer inbound calls and assist patients with scheduling consultations and treatments
- Serve as a New Patient Coordinator and guide patients through the onboarding process
- Schedule consultations, follow-up appointments, and laboratory appointments
- Follow up with leads and patient inquiries
- Educate patients on services, promotions, and treatment options
- Maintain accurate patient documentation within company systems
- Track patient communication and sales activity
- Assist in achieving monthly clinic sales and conversion goals
- Maintain HIPAA compliance and patient confidentiality
- Provide exceptional customer service both in person and over the phone
- Collaborate with providers and staff to ensure a seamless patient experience
Qualifications
- Minimum 2 years of customer service, patient coordination, sales, call center, or medical office experience preferred
- Strong communication and interpersonal skills
- Comfortable making and receiving a high volume of phone calls
- Experience with scheduling software, EMR systems, or CRM systems preferred
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Professional appearance and demeanor
- Basic computer proficiency, including Microsoft Office and Google Workspace
Preferred Experience
- Med Spa experience
- Medical office experience
- Cosmetic, wellness, hormone therapy, or weight loss industry experience
- Phone sales experience
- Patient conversion and follow-up experience
Pay: From $24.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
Work Location: In person
