Summary of Essential Functions
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Serves as a patient care team member by performing assigned clerical processes including but not limited to: Collects data from physician’s office for scheduling, registering future patients.
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Required to be knowledgeable of hospital policies concerning all admissions and registrations.
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Must be fully versed in all aspects and functions of the admitting/registration/business office requirements.
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Expedites and facilitates the efficient admission/registration process and provides systematic and courteous service.
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Required to be knowledgeable of required legal forms and obtain mandated forms.
Educational Requirements
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High school diploma or equivalent required.
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Must be able to communicate effectively in English, both verbally and in writing.
Knowledge/Skills/Abilities
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Clerical skills and medical terminology preferred.
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Ability to communicate effectively and courteously with medical and technical personnel.
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Demonstrate patience, tact, diplomacy and persistence in daily contact with patients, physicians and their staff, visitors, and all hospital personnel.
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Must be able to prioritize work according to written or verbal instructions using organizational skills and sound judgment.
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Ability to type forty (40) wpm for computer data entry ensuring correct spelling and grammar.
Physical Requirements
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Primarily works the day shift tour of duty; additional hours may be asked to work other hours as needed, including weekends.
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May be expected to lift over twenty five (25) pounds.
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Ability to distinguish between numbers and symbols.
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Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.
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Walking and climbing to accomplish tasks.
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Corrected vision and hearing to normal or near normal range.
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Extended periods of sitting and/or walking depending on specific duties.
Duties and Responsibilities
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Answer telephone according to hospital policy in a courteous manner expressing a greeting to the caller and identifying self and department.
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Schedules patients for all procedures using the hospital system according to established procedures.
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Accepts reservations from physician’s office in a professional and courteous manner. Record date, time and individual communicated with.
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Works cooperatively with physician offices and departments in the hospital.
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Courteously performs patient pre-registration duties, include obtaining limited demographics and insurance information Data/information is accurate and complete.
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Communicate appropriate instructions to patients.
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Check Medical Necessity on assigned scheduled procedures for Medicare patients. Follow departmental process established for ABN’s.
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Review schedule to ensure that an appropriate time is available and ensure all information is accurate.
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Spells and use medical terminology accurately.
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Ensure procedures requiring authorization prior to scheduling is obtained.
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Anticipates conflicts in scheduling examinations, notifying management for assistance.
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Performs all other tasks/responsibilities as necessary.
