Description:
About the Position:
As Junior Mortgage Loan Processor, you'll play a key role in keeping Homewise's lending operations moving. You're the person making sure that everything the team needs from outside vendors, borrowers, and third parties arrives on time — so files keep progressing and a customer's path to homeownership stays on track.
This is a coordination-driven position. You'll report to the Mortgage Loan Processor Manager and act as a hub across multiple teams — lending, processing, title, and operations — as well as borrowers, vendors, and outside agencies. If you like being the connective tissue that keeps a process on track — and the person teammates trust to follow through — then Junior Mortgage Loan Processor might be the role for you.
You May Be a Great Fit If:
-
You're detail-oriented at heart.
-
You're energized by deadlines, not derailed by them.
-
You're methodical and process-driven.
-
You're a natural collaborator.
-
You respect compliance.
-
You're calm under pressure
-
You're tech-comfortable.
-
You’re persistent and not afraid to follow up.
-
You believe homeownership unlocks a better, more secure future.
What You’ll Be Doing:
-
Ordering and tracking third-party services — appraisals, title work, payoff requests, employment and income verifications, flood certifications, homeowner's insurance, and others — and following up until they're complete.
-
Making regular outbound calls to vendors, title companies, appraisal management companies, insurance providers, and borrowers to keep files moving and obtain needed information.
-
Supporting Loan Officers across the lending team with follow-up tasks, borrower communication, and loan progression.
-
Helping ensure compliance requirements are met across all loan types and programs, including collecting required documentation and coordinating with internal teams and outside agencies.
-
Monitoring loan timelines, escalating delays that could affect closings, and proactively identifying bottlenecks before they become problems.
-
Maintaining accurate notes and updates in the Loan Origination System (LOS) so the whole team has visibility into where each file stands.
-
Communicating consistently with internal staff across lending, processing, title, and operations to keep everyone aligned on file status.
Full Job Description available upon request.
Requirements:
Minimum Requirements
-
Minimum of one year’s customer service experience required
-
Some exposure to mortgage or financial services industry a plus
-
Willingness to learn mortgage processing required
-
Ability to serve Spanish-speaking clients in Spanish preferred
-
Core business hours are Monday-Friday, 8:00 am to 5:00 pm mountain time.
-
Must be able to work flexible hours, including evenings and/or weekends on occasion.
-
This position is located in our Albuquerque office.
