The Customer Service Representative / Receptionist is the first point of contact for every guest visiting or calling the dealership. This role is responsible for creating a welcoming experience while providing exceptional customer service and supporting the sales and service departments with daily administrative tasks.
Responsibilities
- Greet every customer in a friendly and professional manner.
- Answer and direct incoming phone calls promptly.
- Welcome guests and notify the appropriate department of their arrival.
- Schedule and confirm sales and service appointments.
- Maintain a clean, organized, and professional reception area.
- Assist customers with general questions and direct them to the appropriate team member.
- Monitor showroom traffic and ensure every guest is assisted promptly.
- Assist with customer follow-up calls, emails, and text messages.
- Support managers with administrative duties, filing, scanning, and data entry.
- Handle incoming and outgoing mail and deliveries.
- Maintain customer records and ensure information is entered accurately into the CRM.
- Help coordinate loaner vehicle paperwork and customer check-in/check-out when needed.
- Resolve customer concerns professionally and escalate issues to management when appropriate.
- Assist with dealership events and customer appreciation activities.
- Work closely with the sales, service, and parts departments to ensure a seamless customer experience.
- Perform other duties assigned by management.
Qualifications
- Previous customer service or receptionist experience preferred.
- Automotive dealership experience is a plus but not required.
- Excellent communication and interpersonal skills.
- Professional appearance and positive attitude.
- Strong organizational and multitasking abilities.
- Comfortable using computers, Microsoft Office, and dealership software.
- Ability to remain calm and professional in a fast-paced environment.
- Dependable, punctual, and team-oriented.
Expectations
- Provide every customer with a warm and professional first impression.
- Maintain the highest level of customer satisfaction and represent the Jaguar Land Rover brand with professionalism.
- Support dealership operations by communicating effectively with all departments.
- Follow dealership policies, procedures, and Jaguar Land Rover customer experience standards.
- Demonstrate reliability, accountability, and a willingness to assist wherever needed.
Pay: $3,500.00 - $6,000.00 per month
Work Location: In person
