About Us
At Hyatt Place Casper, our team is the heart of our success. We’re dedicated to creating a welcoming environment where employees are supported and guests enjoy memorable stays. We are currently looking for a Hotel Front Desk Agent to join our team as the first point of contact for our guests.
Position Summary
As a Hotel Front Desk Agent, you will manage all aspects of guest accommodation — from check-in and reservations to handling inquiries and ensuring an outstanding guest experience. If you have a knack for customer service and experience in the hospitality industry, we’d love to meet you. Ultimately, you’ll help create a pleasant, professional, and memorable stay for every guest.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Perform End-of-Day procedures.
- Inform customers about payment methods and verify credit card data.
- Register guests by collecting necessary information (contact details, dates of stay, etc.).
- Welcome guests upon arrival and assign rooms.
- Provide information about the hotel, available rooms, rates, and amenities.
- Respond to guest complaints in a timely and professional manner.
- Coordinate with housekeeping to ensure rooms are clean, tidy, and ready for guests.
- Confirm group reservations and arrange personalized services for VIP guests and event attendees.
- Upsell additional facilities and services when appropriate.
What We’re Looking For
- Strong customer service and communication skills.
- Previous hotel or hospitality experience preferred.
- Detail-oriented and professional in guest interactions.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
Company Culture
- Detail-oriented – quality and precision-focused
- Outcome-oriented – results-focused with strong performance culture
- Stable – traditional, structured, with strong processes
- People-oriented – supportive and fairness-focused
Job Details
- Hours per week: 36–40
- Work Remotely: No
- Military-experienced candidates encouraged to apply.
- Open to applicants without a high school diploma, GED, or college degree.
- Suitable for individuals just entering or returning to the workforce.
Why Join Us?
- Competitive pay and benefits.
- Employee hotel discounts.
- Supportive team culture with growth opportunities.
- Be part of a trusted global hospitality brand.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
