Field Service Tech (printer/copier repair)
Pay rate: $27-30 per hour
Schedule: Full-time Mon-Fri 8:00 am - 5:00 pm
Location must be based in: Ontario, Chino, Rancho Cucamonga, Corona, Pamona
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE
Responsible for installing, maintaining, troubleshooting, repairing, and supporting customer equipment to ensure optimal performance and customer satisfaction. This role serves as a primary technical resource for customers, providing equipment support, training, and problem resolution while maintaining strong customer relationships. The position requires strong electro-mechanical troubleshooting skills, independent judgment, effective communication, and a commitment to operational excellence, safety, and continuous improvement.
KEY ACCOUNTABILITIES:
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Install, commission, maintain, troubleshoot, and repair customer equipment in accordance with company and manufacturer standards.
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Perform preventative maintenance, inspections, and equipment testing to maximize performance and reliability.
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Diagnose equipment issues and implement timely corrective actions to minimize customer downtime.
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Assemble, configure, and prepare equipment for customer installation as required.
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Provide technical support and troubleshooting assistance via phone, remote support, or onsite service.
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Deliver customer training and equipment demonstrations to ensure proper operation and utilization.
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Maintain proactive communication with customers regarding service status, estimated arrival times, and issue resolution.
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Develop and maintain positive working relationships with customers, sales teams, and internal stakeholders.
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Prepare repair quotations, service recommendations, and related documentation as needed.
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Identify opportunities to promote service agreements, upgrades, replacement parts, and other service offerings.
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Maintain accurate service records, time reporting, expense documentation, and other required administrative records.
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Manage inventory, tools, service parts, and related assets in accordance with company policies.
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Coordinate and prioritize service activities to meet customer and business requirements.
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Participate in ongoing technical training and maintain current knowledge of supported products and technologies.
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Comply with all safety policies and procedures and perform other duties or special projects as assigned.
EDUCATION + EXPERIENCE + KEY TRAITS:
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Associate degree, technical diploma, or post-secondary education in Electromechanical Technology, Electrical Engineering Technology, Electronics, Information Technology, or a related field preferred.
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Equivalent combinations of education, technical training, and relevant experience will be considered.
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2–5 years of field service, equipment repair, technical support, electronics, IT, or related industry experience preferred.
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Strong electro-mechanical troubleshooting and diagnostic skills.
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Ability to read and interpret technical drawings, schematics, manuals, and operating procedures.
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Strong computer proficiency, including Microsoft Windows applications and mobile service technologies.
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Strong customer service, communication, organizational, and problem-solving skills.
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Self-motivated with the ability to work independently and manage multiple priorities.
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Bilingual (English/French) skills are considered an asset where applicable.
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Valid driver's license with an acceptable driving record.
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Ability to travel within assigned territories and work outside normal business hours as required.
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Ability to lift up to 50 pounds and perform the physical requirements associated with field service work.
TYPICAL PERFORMANCE TARGETS:
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SERVICE DELIVERY: Sustained, measured excellence in project & process delivery.
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COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement.
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INNOVATION: Step changed delivery in safety, quality, and/or cost.
LANGUAGE SKILLS:
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Primary language used in daily operations is English or French, as applicable. Additional primary company languages include Spanish and Dutch.
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Read and interpret documents, procedure manuals and various correspondence from both internal and external.
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Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.
SUPERVISION:
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Role is not responsible for supervising direct or indirect reports.
DECISION MAKING + REASONING:
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Able to take accountability and responsibility for business target delivery and decision making.
WORKING RELATIONSHIPS:
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Peak Sales Order & Customer Service Teams.
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Peak Management Team.
