About the Role:
Aldon Company is seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will work closely with our internal team while serving as a primary point of contact for customers. The ideal candidate has strong communication skills, excellent attention to detail, and prior customer service experience, preferably within a manufacturing environment.
Key Responsibilities:
- Deliver exceptional customer service by responding to inbound calls and assisting customers with questions, concerns, and product inquiries.
- Accurately enter and process customer orders.
- Follow up with customers through outbound calls to provide updates, support, andadditional information as needed.
- Assess customer needs and recommend appropriate products and services.
- Maintain professional, courteous, and effective communication with customers at all times.
- Collaborate with internal departments to ensure customer satisfaction and timely order fulfillment.
Qualifications:
- Previous customer service experience required; experience in the manufacturing industry is preferred.
- QuickBooks experience is preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and customer service abilities.
- Ability to multitask and stay organized in a fast-paced environment.
- Bilingual candidates are encouraged to apply.
Benefits:
Profit Sharing / 401(k)
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off (PTO)
Join Our Team:
If you enjoy helping customers, thrive in a team-oriented environment, and are looking for an opportunity to grow with a respected company, we'd love to hear from you.
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
