Responsible for day to day operation of a practice. Includes but is not limited to the scheduling of appointments, collection of data for posting charges to the patients account, preparing daily reports and assisting in the preparation and review of the monthly reports. Also includes the implementation of TJC, DATAP and DBHDD guidelines and the implementation and Interpretation of Tanner Policies and Procedures.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.
Licenses and Certifications
Qualifications
- Proven ability to effectively work with others at all levels within and outside Tanner.
- Additional post-secondary education preferred.
- Minimum of one-year practical experience in a related field required. Previous supervisory experience preferred.
- Exceptional organizational and motivational skills.
- Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions.
- Ability to prioritize and organize the workload of multiple employees.
- Must possess knowledge of modern office procedures and office equipment.
- Must possess the ability to summarize financial and statistical information for review with the TMG staff.
- CPT and ICD coding knowledge preferred.
Requirements:
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
- Leadership - Promotes teamwork and empowers teams and individuals to meet their potential. Supports quality and efficiency improvement efforts. Provides positive feedback as well as constructive criticism. Communicates pertinent hospital activities to departmental employees. Communicates pertinent departmental activities to administrative contact and other departments as necessary. Establishes and maintains high level of employee morale. Develops personal education to be proactive in meeting the future needs of the department. Demonstrates a positive attitude toward all customers of Tanner, internal and external. Projects a positive, professional image.
- Supervision - Manages daily operations of the practice. Supervises front and back office staff. Ensures appropriate staffing levels for the practice. Oversees orientation and ensures employees receive adequate training an ongoing education. Provides ongoing employee feedback of job performance. Performs employee evaluations. Counsels and conducts employee disciplinary action as needed. Monitors billing procedures in the practice to ensure patient registration and billing is accurate and performed in a timely manner. Must be able to learn, apply and teach a variety of rules, regulations, policies and procedures applicable to the ever-changing health care reimbursement environment. Maintains strict control of internal cash control procedures. Maintains and ensures accuracy of monthly key indicator reports. Monitors monthly operations reports and provides explanation of variances. Maintains an efficient filing system for patient records and assures all correspondence is filed correctly. Oversees the purchasing functions for the practice. Maintains a record of orders placed and orders received. Closely monitors expenses and works within an established budget. Receives invoices from vendors and checks for accuracy. Ensures general cleanliness and neatness of the practice. Consults with Director regarding any problems and concerns and assists in implementing organizational changes.
- Safety - Checks equipment routinely to ensure it is functioning properly. Maintains working knowledge of equipment and removes faulty equipment from use as necessary. Participates in safety programs
- Development - Maintains a high degree of knowledge of both Tanner Human Resource policies and procedures and Tanner operational and billing policies and procedures. Participates in continuing education. Participates in the development of new programs (ex: Process Improvement, Quality Initiatives). Maintains a working knowledge of CPT, ICD and HCPCS coding. Maintains a high degree of knowledge of Rural Health Clinics and their operation, when applicable.
- Customer service - Leads team members in achieving customer service goals for the practice. Participates in customer service initiatives. Demonstrates excellent customer service skills. Communicates effectively and in a timely manner with patients and management regarding service recovery opportunities. Monitors customer service and develops action plans for improving patient satisfaction.
- Other duties as assigned.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: One year of related experience. Requires a working knowledge of standard practices and procedures.
Licenses and Certifications
Supervision
Limited responsibility for employee discipline and evaluations. Disciplinary action, evaluations, and hiring decisions performed in conjunction with Manager or Director. Responsible for staff scheduling. Responsible for assigning, directing, new employee training and on-going training of existing employees. Regularly leads the work of coworkers and checks performance of work assigned as to accuracy and time. May discuss with superior but has no authority over job content.
Qualifications
- Proven ability to effectively work with others at all levels within and outside Tanner.
- Additional post-secondary education preferred.
- Minimum of one-year practical experience in a related field required. Previous supervisory experience preferred.
- Exceptional organizational and motivational skills.
- Exceptional communication skills with a pleasant demeanor and ability to communicate with a variety of individuals in various job functions.
- Ability to prioritize and organize the workload of multiple employees.
- Must possess knowledge of modern office procedures and office equipment.
- Must possess the ability to summarize financial and statistical information for review with the TMG staff.
- CPT and ICD coding knowledge preferred.
Definitions
Responsible for day to day operation of a practice. Includes but is not limited to the scheduling of appointments, collection of data for posting charges to the patients account, preparing daily reports and assisting in the preparation and review of the monthly reports. Also includes the implementation of TJC, DATAP and DBHDD guidelines and the implementation and Interpretation of Tanner Policies and Procedures.
Position Responsibilities
Contact with Others: Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
People Management Responsibilities
Supervisory Responsibility: Supervises a small section of employees (up to 15); orients and trains employees; schedules, assigns, checks, and maintains flow of employees work; carries out most personnel decisions, and initiates minor personnel actions.
Work Environment/Physical Effort
Mental Demands: Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives.
Working Conditions: Noticeable - (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Frequent = 34% - 66% of the time
Manual Dexterity - picking, pinching with fingers etc.: Frequent = 34% - 66% of the time
Feeling (Touch) - determining temperature, texture, by touching: Occasional = 1% - 33% of the time
Hearing: Frequent = 34% - 66% of the time
Reaching - above shoulder: Occasional = 1% - 33% of the time
Reaching - below shoulder: Occasional = 1% - 33% of the time
Visual: Frequent = 34% - 66% of the time
Color Vision: Occasional = 1% - 33% of the time
Speaking: Frequent = 34% - 66% of the time
Standing: Frequent = 34% - 66% of the time
Balancing: Occasional = 1% - 33% of the time
Walking: Frequent = 34% - 66% of the time
Crawling: Occasional = 1% - 33% of the time
Running - in response to an emergency: Occasional = 1% - 33% of the time
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time
Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time
Lifting over 60 lbs.: Not required
Handling - seizing, holding, grasping: Frequent = 34% - 66% of the time
Carrying: Frequent = 34% - 66% of the time
Climbing: Occasional = 1% - 33% of the time
Kneeling: Occasional = 1% - 33% of the time
Squatting: Occasional = 1% - 33% of the time
Tasting: Not required
Smelling: Occasional = 1% - 33% of the time
Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving - Class C vehicles: Not required
Driving - CDL class vehicles: Not required
N95 Respirator usage (PPE): Not required
Hazmat suit usage (PPE): Not required
Pushing/Pulling - up to 25 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling - 25 to 60 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling - over 60 lbs. : Not required
