Assist in the development and implementation of a contracts compliance system to review the delivery of services to Community Based Services.
Ensure services are delivered in accordance with related contracts and policies.
Provide Policy and Contract training and support to all locations.
Create data analysis reports for leadership review.
Audit program files to ensure compliance with Veteran and Community-Based Services Program requirements.
Run data quality reports to assist Community Based Programs in maintaining compliance with client files.
Perform regularly scheduled data audits in Homeless Management Information System (HMIS) to ensure compliance with regulations and internal data requirements.
Participate in qualitative and quantitative program evaluations of program implementation and impact by collecting data, analyzing results, formulating and making recommendations for program improvement, writing summaries of results, and presenting recommendations agency-wide.
Provide technical assistance as needed for internal staff on issues related to Salesforce and/or HMIS compliance or other applicable federal, state, or local reporting and data collection requirements
Perform tasks requested by the Regional Director to meet the technical standards and regulatory requirements. Prepare required reports and generate correspondence as required.
Assist HMIS staff with compliance reporting, data quality, and system-wide reporting needs.
Complete data entry of cases and outcome information into the database that includes initial data entry, updates and reports as required.
Complete reporting and data entry assignments to include data entry into Excel and other platforms as required.
Review and monitor data quality within the case management database. Review individual cases using the case management monitoring tool for electronic file completeness and accuracy.
Assist with monitoring of the physical files for completeness and accuracy. Participate in regular meetings with program staff regarding data compliance and system functionality.
Disseminate information related to program details to program leadership and provide guidance as needed.
Generate data queries based on validation checks or errors and omissions identified during data entry to resolve identified problems.
Proactively identify errors and inconsistencies in data and work directly with program staff to address inaccuracies and gaps. Conducts audits of data entry to ensure accuracy and makes corrections as needed
Create reports, graphs, tables, charts etc. that effectively presents and summarizes data.
Ensure that Program staff receive all necessary training on the database and have access to all documentation regarding data systems and other data collection processes, policies and help related materials for end users; provide refresher training to staff as needed
Other duties assigned as appropriate for the position and skill level of incumbent.
Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”
