Conference Services & Events Coordinator
Job Type: Full‑Time, Hourly (Non‑Exempt)
Location: La Mirada, CA
Reports To: Sales Managers & Director of Sales & Marketing
We’re looking for a detail‑oriented Conference Services & Events Coordinator to support the planning and execution of conferences, meetings, weddings, and special events. You’ll work closely with clients and internal teams to ensure every event runs smoothly and delivers an exceptional guest experience.
What You’ll Do
- Handle incoming event inquiries (calls, emails, walk‑ins)
- Conduct site tours for prospective clients
- Prepare Banquet Event Orders (BEOs), Banquet Checks, and event diagrams
- Coordinate event details including dietary needs, AV, guestrooms, and special requests
- Work with Accounting to process deposits and payments
- Generate weekly and monthly event reports
- Lead or support pre‑ and post‑conference meetings
- Attend weekly BEO meetings
- Greet clients on event days as needed
- Enter final group pickup into Delphi/Salesforce
- Assist with resolving group‑related issues (billing, reservations, discrepancies)
- Provide administrative support: contracts, invoices, filing, data entry, supplies
- Support Sales Team with special projects
What We’re Looking For
- 2+ years hotel experience (banquets, events, or sales support preferred)
- 2+ years customer service experience
- Strong organizational and problem‑solving skills
- Excellent communication (written & verbal)
- Proficiency in Microsoft Office; Salesforce experience a plus
- Ability to multitask in a fast‑paced environment
- Able to lift up to 20 lbs and stand/sit for extended periods
Schedule
- 8‑hour shifts
- Schedule may vary based on business needs
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Sales Occupations: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
