Submission Specialist
Sarasota, FL, On-site, Full-time, Monday–Friday 6:00 pm - 2:30 am schedule
Now offering a $1,000 hiring bonus for eligible new hires who sign offers by September 30, 2026*
We are seeking a full-time Submission Specialist to join our growing NGC Operations team. This role is responsible for processing high-volume coin submissions from dealers, collectors, and Mint partners. The Submission Specialist serves as an operational partner to the Key Account team by ensuring submissions are accurately prepared, documented, and routed through the operation process.
This position is primarily focused on submission processing, data accuracy, workflow management, and operational excellence.
ABOUT US
Certified Collectibles Group (CCG) is a global leader in the fast-growing collectibles market. Founded in 1987, CCG provides third-party authentication and grading services that protect the integrity of the hobby and empower confident buying and selling decisions. To date, more than 110 million coins, banknotes, comic books, magazines, trading cards, sports cards, stamps, video games & home videos, and autographs have been certified by CCG. Trusted by collectors and dealers worldwide, CCG has locations in the United States, United Kingdom, Germany, United Arab Emirates and China.
WHAT YOU WILL DO AS A SUBMISSION SPECIALIST
- Process high-volume coin submissions from dealers, elite collectors, and Mint partners.
- Review submission paperwork for completeness, accuracy, and compliance with service requirements.
- Create, update, and maintain submission records within company systems.
- Generate labels and other required documentation to support grading operations.
- Verify customer instructions, service selections, and special handling requests.
- Identify discrepancies and escalate issues to the appropriate Key Account Associate or manager.
- Prepare submissions for efficient movement through Verification, Grading, Encapsulation, and Shipping.
- Prioritize work based on turnaround commitments and operational deadlines.
- Support overnight processing goals to ensure submissions are ready for next-day operations.
- Partner with internal departments to ensure accurate and timely order completion.
WHAT MAKES YOU THE IDEAL CANDIDATE
- 2+ years of experience in operations, order processing, inventory control, logistics, manufacturing support, or a related field.
- Experience handling coins, collectibles, or other high-value items preferred.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently and efficiently in a night-shift environment.
- Excellent organizational and time-management skills.
- Strong problem-solving skills and the ability to identify and escalate issues appropriately.
- Comfortable working within ERP, CRM, and workflow management systems.
- Ability to manage multiple priorities in a fast-paced production environment.
- Team-oriented mindset with a focus on supporting operational and customer service goals.
- High School Diploma or equivalent.
WHY YOU WILL LOVE WORKING WITH US
- Hourly rate of $21/hr., Full-time, M-F 8:15 am – 5:00 pm schedule
- $1,000 hiring bonus for new employees who sign offers for this role by September 30, 2026*
- Comprehensive benefits including Medical, Vision, and Dental Insurance
- Paid Time Off (PTO) and Paid Holidays
- 401(k) retirement plan with company match
- Career development & learning opportunities
- Subject to terms and conditions. Ask for details.
We understand that not everyone checks every box on a job description. If you’re excited about this role and believe you bring valuable skills and experiences, we encourage you to apply. You may be just the right person for this or another opportunity with us.
We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe that diversity strengthens our team and drives innovation, and we welcome candidates from all backgrounds to apply.
