Overview:
The Maintenance Supervisor is responsible for the day-to-day maintenance operations, managing all installations, repairs, and general upkeep of our company’s residential and commercial properties. Your duties will include, but are not limited to, maintaining machinery, planning repair activities, training (safety & operations) and developing maintenance procedures. The Maintenance Supervisor will communicate daily with the Facilities Director and follow and ensure adherence to the company's policies and procedures.
Duties and Responsibilities:
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Supervises all maintenance personnel including the Superintendents, Porters and Journeyperson Porters
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Monitors scheduling tenant requests by the Work Order Dispatcher
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Completes routine inspection of properties including grounds, building envelope, interior hallways, and all common areas to ensure performance by Superintendents and Porters, and to identify and resolve problems
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Plans and manages all repairs and installation activities
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Execute on-site supervision of maintenance personnel as needed
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Monitors and inspects work of third-party contractors upon job completion
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Creates work orders in the company’s SiteCompli database, and oversight of open work orders to ensure timely repairs are performed in residential units
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Creates and receives purchase orders in the company’s Yardi database
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Approves vendor invoices for payments based on timely and adequate completion of work by vendors
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Maintains equipment stock and places orders for supplies as needed
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Assesses work needed to turn over apartments for re-rental
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Coordinates repair work for violations received from HPD, and upon completion of repairs, certifies correction of violations in HPD’s E-Certification portal
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Monitors contractors’ timely performance of contracted work
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Collaborates with the Facilities Director on employee selection and training
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Executes all new hire safety training and initial site walk-throughs
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Interfaces with the finance department and property management as needed
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Submits payroll reports to Facilities Director for approval, then to HR/Payroll Manager on a timely basis
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Communicates employees’ issues to Facilities Director to collaborate on resolution
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Documents and prepare routine reports and maintenance logs for the Facilities Director to review
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Evaluates employees’ performance for all staff under the Maintenance Supervisor’s supervision
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Collaborate with the Facilities Director on annual written evaluations (Performance Appraisals)
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Provides progressive discipline with documentation as needed - steps include verbal discussion and coaching, written warning, and disciplinary action up to and including termination
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Completes tasks and duties listed above and others, as assigned and needed.
Requirements, Qualifications, Skills:
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A high school diploma/equivalent required with 3 years of maintenance experience; without a diploma, you must have 5 years of relevant experience in maintenance
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Minimum of 1 year experience in Maintenance Management required
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A good understanding of the technical features of plumbing, HVAC, sprinklers, electrical and boilers systems (licenses and certifications preferred, but not required)
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Experience with employee engagement, training and development
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Previous experience in managing residential property is preferred
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Excellent analytical and problem-solving skills
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Ability to identify issues and determine repairs that are needed
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Ability to plan maintenance schedules for building systems
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Excellent management, organizational, leadership, and supervisory skills
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Exceptional communication and interpersonal skills
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Proficient with Microsoft Office Suite or similar software
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Knowledge or proficiency of Yardi Property Management Software (version 7S) preferred, but not required
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Must be able to walk and travel to properties to diagnose building issues and plan repairs or maintenance
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Must be physically able to perform repairs when needed
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Prolonged periods of sitting at a desk and working on a computer
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Must be able to lift 25 pounds at a time
