Position Summary
The Accounts Receivable (A/R) Clerk is responsible for ensuring the timely and accurate processing of customer invoices, maintaining customer account records, and assisting with collections efforts. This position plays a vital role in maintaining healthy cash flow by following up on outstanding invoices, resolving billing discrepancies, and providing exceptional customer service.
The ideal candidate is detail-oriented, organized, and comfortable communicating professionally with customers while utilizing company accounting and internal business systems.
Essential Duties & Responsibilities
- Generate and process customer invoices accurately using company accounting and internal business systems.
- Review customer accounts to ensure invoices are billed correctly and on schedule.
- Monitor Accounts Receivable aging reports and identify overdue accounts.
- Contact customers by phone and email regarding outstanding balances and payment status.
- Professionally follow up on delinquent accounts while maintaining positive customer relationships.
- Investigate and resolve billing discrepancies, payment disputes, and account questions.
- Accurately enter customer payments, credits, and adjustments into company systems.
- Maintain detailed records of customer communications and collection activities.
- Process customer account applications and maintain accurate customer account information.
- Work closely with Sales, Customer Service, Operations, and Accounting to resolve account issues.
- Reconcile customer statements and assist with month-end Accounts Receivable reporting.
- Prepare customer statements and payment reminders as needed.
- Assist with filing, document management, and other administrative accounting tasks.
- Maintain confidentiality of financial and customer information.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous experience in Accounts Receivable, billing, collections, customer service, or a related office environment preferred.
- Experience with accounting software and Microsoft Office applications, including Excel and Outlook.
- Excellent data entry skills with a high degree of accuracy.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Ability to professionally communicate with customers regarding account balances and payment arrangements.
- Strong problem-solving skills and the ability to work independently while managing multiple priorities.
Preferred Skills
- Experience with business-to-business (B2B) collections.
- Knowledge of Accounts Receivable processes and customer account reconciliation.
- Ability to build positive customer relationships while effectively collecting outstanding balances.
- Experience working in a fast-paced office environment.
Physical Requirements
- Prolonged periods of sitting and working at a computer.
- Frequent use of office equipment, including computers, telephones, and printers.
- Ability to occasionally lift up to 25 pounds.
What Success Looks Like
- Invoices are processed accurately and on time.
- Outstanding receivables are actively monitored and collected.
- Customer accounts remain accurate and up to date.
- Billing issues are resolved promptly and professionally.
- Strong communication and collaboration with customers and internal departments.
- Consistent support of the company's cash flow through timely collections and accurate recordkeeping.
This position is ideal for a dependable, detail-oriented individual who enjoys working with numbers, providing excellent customer service, and contributing to the financial success of the organization.
Pay: $17.00 - $18.00 per hour
Benefits:
Work Location: In person
