#JD-E2EProf
#LI-KS1
Russell Tobin & Associates is currently seeking a Field Operations Associate to work for one of our top global tech clients! In this customer-facing role, you'll be responsible for launching new clients, ensuring exceptional onsite experiences, troubleshooting operational issues, and acting as the face of the company throughout the customer journey.
Pay: $26-$28/hr. depending on experience
Location: New York, NY
Responsibilities
- Launch and onboard new customers, ensuring a smooth implementation experience
- Travel daily throughout your assigned market to customer locations
- Deliver exceptional onsite customer support and operational excellence
- Serve as the primary representative during customer launches and meal events
- Troubleshoot account setup, ordering issues, backup carts, and platform functionality
- Monitor quality and operational performance during customer launches
- Gather customer feedback and communicate trends, issues, and opportunities to internal stakeholders
- Build strong relationships with customers through exceptional service and communication
- Collaborate with internal cross-functional teams to improve customer experience and operational processes
- Manage multiple priorities while maintaining accuracy and attention to detail
Qualifications
- Previous experience in Operations, Customer Success, Hospitality, Client Services, Restaurant Operations, Sales Support, or similar customer-facing roles
- Comfortable working independently in a fast-paced, rapidly changing environment
- Excellent communication, organization, and time management skills
- Strong troubleshooting and problem-solving abilities
- Experience using collaboration tools such as Slack, Zoom, Google Workspace (Google Sheets, Docs, etc.)
- Able to quickly learn new technology platforms and internal systems
- Passion for providing exceptional customer experiences
- High attention to detail with the ability to manage multiple tasks simultaneously
- Positive attitude with a willingness to roll up your sleeves and help wherever needed
PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
