Minimum Qualifications:
Education and Experience:
Bachelor’s degree in Finance, Business Administration or a related field plus ten (10) years of experience in slot operations. Five (5) of the ten (10) years must have been at a slot department management level or above; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Experience in large-scale gaming operations with 1,500+ slot machines preferred. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications
- Required experience in Class II and Class III gaming
- Proven ability to exercise excellent judgement, high moral integrity, and a strong work ethic
- Proven ability to be tactful and polite, maintain confidences, foster an ethical work environment and handle situations with sincerity
- Demonstrated knowledge of mechanical functions and play aspects of slot machines, procedures and casino floor operations
- Demonstrated knowledge of software systems
- Demonstrated knowledge and ability of the slot industry, electronic slot machines and associated/related equipment products, features, setup and configurations as well as player tracking/accounting systems features and configurations
- Demonstrated knowledge ability and comprehensive understanding and competence in electronic slot machine performance analysis and familiarization including slot floor layout and configuration utilizing standard analysis practices, tools and applications
- Working experience in a service culture that is focused on internal and external guests while creating consistent service expectations including guest satisfaction, dealing with service shortfalls and prioritizing guest needs in order to create an atmosphere that makes guests want to return by providing a memorable entertainment experience
- Demonstrated knowledge in the analysis of slot performance reports and metrics (coin-in, hold percentages, win per unit, occupancy)
- Demonstrated knowledge and understanding of competitive landscapes and aligning floor mix/ denomination to maximize guest spend
- Ability to interact professionally and effectively with Tribal, State and National Regulatory Officials
- Strong financial management skills, including experience with budgeting, forecasting and financial analysis
- Skill in providing leadership and direction contributing to the success of an organization through engaging, developing, and mentoring individuals and teams
- Analytical mindset with the knowledge and ability to use data to drive decision-making
- Knowledge in the establishment, administration and maintenance of staff training programs and records
- Working knowledge in the efficient scheduling, and utilization of manpower
- Proven ability to write and implement clear, direct, and professional departmental procedures as necessary
- Ability to read and interpret documents such as PAR sheets, safety rules, operating and maintenance instructions and procedure manuals
- Ability to write clear and concise reports and correspondence
- Excellent interpersonal and communication skills with the proven ability to speak effectively before groups of TOGE guests or team members of various cultures
- Demonstrated ability to project a professional image of excitement, enthusiasm and an outgoing personality
- Ability to calculate figures and amounts such as discounts, interest, commissions proportions and percentages
- Ability to apply common sense understanding to carry out directions in written, oral or diagram form
- Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
- Ability to deal with problems involving several concrete variables in standardized situations
- Demonstrated skill in human relations and supervision of assigned staff
- Working knowledge and skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint) With the ability to learn additional software as needed
- Demonstrated skill in professional management techniques
Physical Demands
While performing the duties of this job, the team member regularly is required to sit and stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.
Work Environment
Work is generally performed in an office and casino setting with exposure to a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may also be required.
