We are looking for skilled, detail-oriented Technician to join our team. If you are a tech savvy, with experience in troubleshooting, possess good verbal and written communications skills, this position is right for you.
Responsibilities:
- Provide troubleshooting steps and technical Support to customers through phone and email.
· Must have ability to assess support needs by listening and is empathetic towards users while diagnosing and resolving issues.
- Identify, document, and report any quality problems to Manager.
- Perform Product inspection, ensure product meet the quality requirements.
- Test and troubleshoot returned products, provide solutions for Manager or clients.
- Guide customers with RMA process, policies; follow up with RMA status.
Experience:
- Customer service experience in a business environment.
- Computer troubleshooting experience.
Education:
- High school diploma, equivalent, or higher.
Work authorization:
Schedule:
· Monday to Friday
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
