Join our Renewal by Andersen team! Renewal by Andersen is a premier replacement window and door company that has an immediate opening for an Inbound/Outbound Customer Service Representative. This is a full-time position with competitive bonus opportunities and growth potential! A successful candidate for this position would focus primarily on inbound and outbound calls, providing exceptional customer service and setting appointments for our Design Consultants.
Responsibilities and Duties:
- Set appointments via inbound & outbound calls, while tracking same day appointments, confirmations and cancellations
- Average 20-25 calls per hour
- Must be able to type at a rate of 30-45 WPM
- Provide exceptional service at all times
- Maintain a positive attitude in all internal and external communications
- Perform other tasks, as needed
Qualifications and Skills:
- Available to work some evenings and weekend
- Proficient in Microsoft Office Suite
- Call Center Experience
- Experience in achieving goals while being self-motivated
- Proven ability to successfully work in a fast pace environment, where accuracy is essential
- Strong verbal communication skills
- Attention to detail and ability to multitask
- Must be highly dependable and have a strong work ethic
- Willingness to undergo a Background Check
Pay, Bonuses & Benefits
- Bonus opportunities
- Paid training — no experience required
- Health, dental, vision, and life insurance
- Short & long term disability
- 401(k) with company match
- Paid time off
Pay: $16.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- This position requires working one of the following schedules. Which schedule would you be available to work?
Tuesday – Saturday | Sunday – Monday | Either schedule works for me | Neither schedule works for me
- Our shifts are offered in the following time blocks. Which shift(s) are you available to work? (Select all that apply)
8:00 AM – 5:00 PM | 9:00 AM – 6:00 PM | 10:00 AM – 7:00 PM | None of the above
- This is a call center position that involves making and receiving a high volume of calls (averaging 20–25 per hour) to set appointments for our sales consultants. Are you comfortable working in a high-volume call center environment?
- This role is based in an Inside Sales Call Center, where you will be responsible for calling customers to schedule in-home appointments. Are you comfortable with this type of outbound/inbound call center work?
Education:
- High school or equivalent (Required)
Experience:
- Call Center: 2 years (Required)
Ability to Commute:
- Davenport, IA 52806 (Required)
Work Location: In person
