Client Coordinator
At Pelvic Health & Wellness, compassionate and individualized care is our foundation, and excellence is our standard.
We are seeking a Client Coordinator who can bring warmth, organization, and initiative to our team. This role is more than a front desk position—it is the bridge that connects our clients to the care they need and the heartbeat of our operations, ensuring that every client is welcomed, supported, and guided through their Pelvic Health & Wellness experience.
We are a specialized pelvic floor therapy clinic and wellness collective dedicated to guiding people of all ages and genders with pelvic floor concerns toward greater confidence, resilience, and long-term relief. Our services include one-on-one physical therapy, patient education, community workshops, and whole-person wellness support—all offered in a calm, welcoming, and client-centered environment.
Our Core Values
- Compassionate Service – Providing client-centered care with humility and empathy.
- Supportive Collaboration – Building each other up and fostering community partnerships.
- Initiative & Adaptability – Taking action, embracing challenges, and remaining flexible.
- Excellence & Growth – Striving for the highest standards while learning and innovating.
- Integrity & Accountability – Acting with honesty and professionalism in every interaction.
Why Join Pelvic Health & Wellness?
- Work in a calm, supportive clinic with variety throughout the week.
- Play a vital role in helping clients feel seen, supported, and empowered in their health journey.
- Contribute to smooth clinic operations and creative projects, outreach, and community events.
- Enjoy a stable weekday schedule — no weekends or holidays.
Our Ideal Candidate
You are someone who…
- Thrives in a welcoming environment while being comfortable switching between tasks.
- Is personally invested in health, wellness, and community connection.
- Has 1+ year of administrative, client services, or front desk experience in health, wellness, or high-touch service settings.
- Excels at organization, scheduling, and communication while maintaining accuracy.
- Has exceptional interpersonal skills with the ability to anticipate needs and problem-solve.
- Works well on a collaborative team and contributes to both client care and clinic growth.
Qualities we value:
- Calm & Personable – You create a sense of ease for clients and colleagues.
- Detail-Oriented – You keep tasks organized and follow through consistently.
- Adaptable – You’re comfortable switching between different types of work.
- Proactive – You look for ways to improve processes and anticipate needs.
- Growth-Minded – You’re excited to learn and take on new challenges.
Key Responsibilities
Client Support & Scheduling
- Greet and assist clients with warmth and professionalism.
- Manage appointment scheduling, confirmations, check-ins, and check-outs.
- Handle invoicing and payments.
- Respond to new client inquiries via phone call and manage intake paperwork.
- Maintain clear communication with clients, providers, and referral sources.
- Provide knowledgeable answers about services.
Clinic Operations
- Support therapists with daily operations and clinic flow.
- Ensure treatment rooms are organized and ready.
- Light cleaning and laundry (sheets, towels, pillow cases).
- Order clinic supplies (non-medical).
- Prepare folders, packets, and gift bags.
- Monitor automated email flows.
- Run reports, complete data entry, and assist with follow-up tasks.
Marketing & Community Engagement
- Thank referral sources and send information packets to new provider partners.
- Prepare and send quarterly marketing materials.
Event Support
- Help prepare and coordinate workshops/events.
- Create, update, and distribute event email sequences.
Position Details
- Schedule: Monday–Thursday. 10:00 AM–6:30 PM. Friday 10:00AM - 4:30PM. No weekends or holidays.
- Compensation: $20-22 per hour.
To Apply
Please send your resume and a cover letter explaining why you’d be a great fit for our team to [email protected]
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- Employee discount
- On-site gym
- Paid time off
- Paid training
Work Location: In person
