· Job Title:
Customer Service & Order Processing Coordinator
· Company:
Advantage Engineering, Inc. || Greenwood, IN
- Position Overview: Advantage Engineering is seeking a detail-oriented and organized individual to manage incoming emails, route inquiries to the appropriate team members, and assist with purchase order (PO) processing and customer communication. This role is critical in ensuring timely responses and smooth internal workflow across departments.
- Key Responsibilities:
- Monitor and manage shared email inboxes daily
- Review incoming emails and route them to the appropriate department or individual
- Process incoming purchase orders (POs) accurately and in a timely manner
- Enter order details into internal systems
- Respond to basic customer inquiries such as:
- Order status
- Shipping timelines
- General product/service questions
- Follow up internally to ensure timely responses to customer emails
- Maintain organized records of communications and orders
- Assist with general administrative support as needed
- Qualifications:
- High school diploma or equivalent
- Strong organizational and multitasking skills
- Excellent written communication and professional email etiquette
- Experience with email management, admin support, or customer service
- High attention to detail (especially for handling orders and POs)
- Comfortable using Microsoft Outlook, Excel, and basic office software
- Excellent written communication skills and attention to detail.
- Strong math skills
- Ability to learn internal systems quickly
- Ability to work on-site at our Greenwood facility.
- Hours: Full-time (or part-time if you want flexibility)
- Benefits:
- Competitive entry-level earnings: $16 plus an hour
- Company subsidized health & dental insurance
- Paid time off
- A 401K plan with company match
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) 2% match
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Volunteer time off
Work Location: In person
