Unlicensed Home Health Intake Coordinator
Schedule:
Monday-Friday 9am-5pm
Job Summary:
Care and Life Home Health Services, a fully insured and licensed medical home care agency, is seeking a dedicated and compassionate Unlicensed Intake Coordinator to join our team in Lakeland, FL. As a vital member of our organization, you will play a crucial role in ensuring seamless patient intake and coordination processes, ultimately enabling our clients to receive the high-quality care they deserve. If you share our passion for delivering patient-centered care and are eager to make a meaningful difference in the lives of others, we encourage you to apply for this full-time opportunity.
About the Role:
As a Home Health Intake Coordinator, you will be the first point of contact for our patients, families, and healthcare providers. Your expertise will be instrumental in gathering information, assessing patient needs, and developing individualized care plans that cater to their unique needs. You will work closely with our care team to ensure a smooth transition from hospital, clinic, or rehab to home, providing emotional support and guidance to patients and families throughout the process.
Job Conditions:
Position is stressful in terms of meeting deadlines.
It is primarily a desk job, which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication.
It requires minimal lifting of office records and printouts.
The ability to read 12 point, and larger, type, is required.
Responsibilities:
Coordinate patient intake processes, data collection, and insurance verification
Collaborate with healthcare providers, patients, and families to gather necessary information and assess patient needs
Develop and maintain accurate and comprehensive patient records, ensuring compliance with regulatory requirements
Take telephone referral information, if no nursing staff is available, and pass referrals, as soon as possible.
Communicate, on a routine basis, with contract agencies, to maintain smooth relations and to obtain needed information.
Facilitate communication among care team members, patients, and families to ensure a coordinated approach to care
Identify and resolve any issues or discrepancies that may arise during the intake process
Demonstrate a strong understanding of our patient-centered approach and maintain confidentiality of patient information
Maintain a high level of customer service, ensuring a positive experience for patients, families, and healthcare providers
Perform other duties, as directed.
Requirements:
2+ years of experience in a healthcare setting, preferably in an intake or coordination role
One must be able to adequately hear, on the telephone, with no more than an amplifier and be able to communicate, both, verbally, and in writing, in English (Bilingual is a plus but not required)
Strong communication, organizational, and problem-solving skills
Ability to work in a fast-paced environment with multiple priorities
Ability to maintain confidentiality and handle sensitive information with discretion
Basic computer skills and proficiency in electronic medical records (EMRs)
Compassionate and empathetic approach to patient care
Familiarity with electronic medical records (EMRs) and other healthcare software
Why Join Us:
At Care and Life Home Health Services, we are committed to providing exceptional care and support to our patients and their families. Our team-oriented approach and emphasis on patient-centered care make us a rewarding and fulfilling place to work.
