State of New Hampshire Job Posting
Department of Safety
Division of Emergency Services and Communications
110 Smokey Bear Blvd
Concord NH 03305
PART TIME
E911 Emergency Medical Dispatcher (EMD)
(Telecommunications Specialist I)
Position #TMPPT3454
$22.50/hour - $30.02/hour
This position offers a Trainee Status* starting at the following pay rate: $21.63 per hour
The State of New Hampshire, Department of Safety, Division of Emergency Services and Communications, has a part-time vacancy for an E911 Emergency Medical Dispatcher (EMD) (Telecommunications Specialist I), SOC Title 43-5030 DISPATCHERS-5. This position is part-time, cannot exceed 29.5 hours per week and does not offer health insurance benefits.
Summary:
Operates a state-wide emergency telecommunications computerized console system to receive, assess, make judgment, and forward to appropriate emergency service providers emergency request for police, fire, or medical assistance. Provides life sustaining instructions for medical patients until arrival of responding medical personnel while following strict division, State, and national standards and policies.
YOUR EXPERIENCE COUNTS: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience: Equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in the fields of paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction, with at least 1 year of experience in public safety dispatch.
License/Certification: None
Other Requirements: 1. Must successfully participate in various assessment tools administered by the New Hampshire Department of Safety, Bureau of Emergency Communications, such as a multiple-choice written examination, a job compatibility assessment, a computer-based dispatch simulation, and a structured interview. These assessments are designed to measure possession of knowledge, skills and abilities identified by the agency as necessary for satisfactory job performance.
2. Must possess normal hearing and qualify in a controlled substance screening test, as determined by the Bureau of Emergency Communications.
3. Selected candidate will undergo a criminal background check and motor vehicle records check in order to ensure suitability for exposure to confidential information.
4. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. Mandatory overtime may be required on occasion. May be required to work at either Laconia or Concord locations for periods of time.
Trainee Option: Candidates with an equivalent combination of 3+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.
PREFERRED QUALIFICATIONS: Education and experience in paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction.
AFTER-HIRE REQUIREMENTS:
- Must obtain certification as an Emergency Medical Dispatch and certification as a TTY/TDD operator within ninety (90) days of hire and maintain throughout employment.
- Must attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with regular evaluations to ensure compatibility, suitability and ability to learn the complex computer systems, equipment, processes, procedures, and regulations while providing first-rate customer service in an expedient, timely, accurate and courteous manner in a high volume, stressful environment. Continued employment is contingent upon successfully completing all aspects of the training program within the first 4 months of employment.
CAREER ADVANCEMENT OPPORTUNITIES:
In-Band Advancement Available: Yes No
Criteria: None
Broad Group Level Advancement Available: Yes No
Criteria: None
DISCLAIMERS:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.
Responsibilities:
Operates complex, multi-screen, computerized telephone system to answer Enhanced 9-1-1 calls, Next Generation 9-1-1 technology to process emergency messages via current technology such as text messaging, and agency developed, multi-functional mapping system to locate cellular callers from the public requesting immediate emergency assistance.
Interrogates callers in emergency situations, interprets responses, makes assessment and judgment of issues reported, and transfers those calls to appropriate emergency service providers by using sophisticated logic and reasoning ability.
Determines what pre-arrival life support instructions are required for medical calls including, instructions for airway management, CPR, the Heimlich maneuver, and childbirth in accordance with national standards for accreditation and local quality assurance standards set for this agency by the New Hampshire Medical Control Board.
Consistently utilizes skills necessary to control a diverse range of callers in fluid, critical, difficult, or unusual situations, consulting with supervisors as needed while maintaining a high alert status during periods of sustained high stress, mental fatigue, and complex conditions to effectively assist the callers in need.
Maintains a professional level of customer service and sensitivity throughout all aspects of processing calls to provide the public with accurate and timely responses while simultaneously providing dispatch agencies with accurate information, support and collaboration necessary to result in the best outcome for callers.
Operates TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) Telephony keyboard, which requires training in American Sign Language Gloss to assist callers with hearing impairments. Provides language services to non-English speaking callers.
Assists with mentoring new employees in the overall E 9-1-1 process, including the use of standards, procedures and equipment as well as record keeping and database updates. Assists with educating first responders and dispatchers of the features of the emergency medical system and call processing.
Monitors 9-1-1 data to get real-time information about emerging threats, such as flu epidemics, poisonings or biological attacks, provides key surveillance and operational information to public health and safety partners.
Corrects address discrepancies by entering information directly into the Automatic Location Information (ALI) Discrepancy Database
For further information please contact Michele Favre, Training Development Manager, at
[email protected].
EOE
TDD Access: Relay NH 1-800-735-2964
