Looking for a job where trust, independence, and attention to detail really matter? Join our hotel team as a Night Auditor and become the person who keeps everything on track through the overnight hours.
If you’re dependable, organized, comfortable working independently, and take pride in creating a great guest experience—even at 2:00 AM—we’d love to hear from you.
Ready to learn more? Read the job description below and see if you’re the right fit for our night team.
Position Summary
Represents the hotel to our guests throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences a superior stay.
Our staff prides itself on providing outstanding hospitality to our guests, and our Front Desk team is a significant part of this.
Essential Duties and Responsibilities
The following essential duties may be carried out with or without reasonable accommodation:
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Receives incoming communications via phone, computer, or other electronic communication and responds appropriately with emphasis on outstanding guest service.
- Delivers amenities to guests’ rooms.
- In the absence of bellperson or housekeeping, handles minor maintenance tasks.
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Keeps the workspace tidy and guest ready.
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Maintains an inventory of vacancies, reservations, and room assignments.
- Processes same day reservations, future reservations, and cancellations.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all updates.
- Coordinates guest room maintenance work with the maintenance division.
- Uses persuasive selling techniques to sell rooms, encourage participation in brand loyalty program, and to promote other hotel services.
- Ensures knowledge of daily activities and meetings taking place in the hotel and reports any unusual occurrences to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner and involves management according to their direction on how to handle complaints.
- Processes guest check-outs and handles monetary transactions and ensures customers' privacy is maintained.
- Maintains a high level of professional appearance and demeanor.
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Helps train new employees.
- Follows all policies and procedures.
- Performs other duties as assigned.
Property-Specific Essential Duties
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Performs meeting room set up, putting tables and chairs into place.
Other Duties and Responsibilities Performed Occasionally
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Baking premade cookies, depending on property.
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Lobby tidy up.
