Job Description: Business Applications Analyst
Reports To: VP of Technology (functional reporting may align to Business Applications Lead, as applicable)
Location & Remote Work: This role is based at our corporate office. In-office presence is expected for stakeholder collaboration and assistance through critical project phases (e.g., testing and go-live). Fully remote work is not available for this position.
Position Summary
The Business Applications Analyst supports business stakeholders and IT in understanding business processes, documenting requirements, and helping deliver and support enterprise applications. This role assists with day-to-day application support, participates in testing and go-live activities, and contributes to continuous improvement through documentation and end-user support while building deeper application and business process expertise over time.
Key Responsibilities
Support testing activities by preparing test cases, executing tests, logging defects, and assisting with user acceptance testing (UAT).
Assist with go-live, upgrades, and ongoing support by coordinating tasks, communicating updates, and helping resolve issues.
Triage support requests, perform initial troubleshooting, and escalate complex issues with clear notes, steps to reproduce, and impact.
Required Qualifications
Associate or bachelor’s degree in Computer Science, Management Information Systems, Business, or a related field (or equivalent combination of education and experience).
Strong analytical skills with attention to detail; ability to collect, organize, analyze, and communicate information effectively.
Preferred Qualifications / Technology Experience
Exposure to troubleshooting practices (e.g., documenting issues, basic root-cause analysis, incident/problem/change processes).
Work Environment & Travel
Periodic travel may be required, particularly during implementations (up to ~25%).
Physical Requirements: Primarily sedentary; prolonged sitting/standing and computer use.
Direct Reports: None
Interstate Companies, Inc. is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace and encouraging qualified candidates of all backgrounds to apply.
This job description is not intended to be all-inclusive. Responsibilities may evolve with business needs.
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