Are you a Customer Service Professional looking for fast paced work in the Northwest Arkansas area? Do you want to work for a company that was named the "2025 Employer of Choice" by the Homecare Pulse? If so, BrightStar of Fayetteville & Bentonville is looking for YOU to join our team! We provide high quality in-home care and medical staffing support for families and facilities in need. We are proud to offer you the opportunity to pursue your passion for helping people with the recognition and benefits you deserve.
Job Types:
Full Time
Customer Care Manager Job Benefits:
- Health, dental, vision insurance options available
- Free doctors visits for employees and their family members via HeathiestYou
- 401 (k) with employer match
- Weekly pay/direct deposit
- Paid Holiday's
- PTO
- ZayZoon for pay advances
- Supportive and Rewarding Work Environment
- Growing Company with opportunity for advancement
At BrightStar Healthcare, we value each of our employees and care about their well-being. We strive to provide best-in-class benefits packages and support systems for our employees.
Responsibilities:
- Managing Customer and employee schedules to ensure satisfaction.
- Receiving and Triaging phone calls in a timely manner.
- Developing relationships with both clients and staff member to ensure that all needs are met.
- Ongoing Customer Satisfaction check-ins and ability to make changes as requested.
- Working with Nursing Team to ensure staff member skill levels are adequately assigned to customers with similar skill needs.
- This is a high paced position and applicant must be comfortable multitasking
- Holiday and Weekend On Call Rotation (additional Compensation awarded)
Requirements:
- Must be 18 years of age or older
- High school diploma (Required)
- 2 Years Administrative Office Experience (Required)
- 2 Years Customer Service (Required)
- Previous Healthcare or Logistics experience (Preferred)
- Proficient with Microsoft Office Suite of Software
- Valid Driver’s License and auto insurance with reliable vehicle
- Adhere to HIPPA and maintain client confidentiality
- Pass stringent background checks
- Negative drug screen
- Ability to read, write, speak and understand English and communicate effectively
BrightStar Healthcare is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state, or local protected class.
Job Types: Full-time
Salary: $18.00 to $20.00 per hour
Schedule:
- 8 AM to 5 PM Monday Through Friday
- On Call Rotation as assigned some week nights and weekends.
Application Question(s):
- What is the best phone number to reach you on?
- Available Start date
Education:
- High school Diploma or equivalent (Required)
- College Degree (Preferred)
Experience:
- 2 Years Customer Service (Required)
- 2 Years Administrative Office Experience (Required)
- Previous Healthcare or Logistics Experience (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In Office
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
Application Question(s):
- Do you have previous Healthcare or Logistics experience?
- What is the best phone number to reach you on?
Education:
- High school or equivalent (Required)
Experience:
- Administrative Office: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Work Location: In person
