The Night Auditor is responsible for overseeing the hotel's nighttime operations, ensuring all financial transactions are accurately recorded and the front desk is managed efficiently. This role involves balancing accounts, preparing daily reports, and providing exceptional customer service to guests during the night shift.
Key Responsibilities:
Financial Reconciliation:
- Balance daily financial transactions and reports.
- Prepare end-of-day financial reports, including revenue and occupancy figures.
- Verify all charges, credits, and adjustments in the system.
Guest Services:
- Check-in and check-out guests efficiently and courteously.
- Address guest inquiries and resolve issues promptly.
- Provide information about hotel services, amenities, and local attractions.
Record Keeping:
- Maintain accurate records of all guest transactions.
- Prepare and file reports as required by management.
- Ensure the integrity of guest information in the system.
Security and Safety:
- Monitor the hotel's security and safety protocols during the night shift.
- Conduct regular property walks to ensure safety and cleanliness.
- Respond to emergencies and follow appropriate procedures.
Communication:
- Communicate effectively with other departments and management.
- Report any issues or concerns to the Front Office Manager.
Additional Duties:
- Assist in training new front desk staff as needed.
- Perform other related duties as assigned by management.
Experience Required
- A true desire to satisfy the needs of others in a fast-paced environment.
- Previous experience in a hotel, particularly at the Front Desk is preferred.
- Refined verbal and written communication skills.
- Strong mathematical and accounting skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work independently and handle multiple tasks simultaneously.
- Ability to stand and walk for long periods of time.
- Must be able to work the OVERNIGHT shift, holidays, and weekends.
We are an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
