Description:
Position Summary:
The IT Support Specialist I provides day-to-day hands-on support to the organization’s end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Typically, this role works onsite at an HBS client full time.
Roles and Responsibilities/ Essential Functions:
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Provide First tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
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Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining inventory records.
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Track, route, and redirect problems to correct resources.
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Identify PC hardware warranty repair and resolve as required.
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Provide timely and relevant updates to end users.
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Prepare hardware devices for disposal.
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Assist with data cabling installation.
Requirements:
Competencies:
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Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client’s needs, understanding their concerns, and seeking to build trust.
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Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
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Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form.
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Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems.
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Adaptability: The extent to which an individual can fit into a changing working environment.
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Initiative: the ability of the individual to act and take steps to solve or settle an issue.
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Motivation: The ability of the individual to inspire and encourage others to reach a goal.
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Autonomy: The ability of the individual to complete assigned tasks with little oversight
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Relationship Building: the ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers
Required Experience:
Preferred Experience:
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1+ years related experience
Required Skills, Education and/ or Certifications:
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High School Diploma or equivalent
Preferred Skills, Education and/ or Certifications:
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Associates Degree or equivalent work experience in IT Related Field
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CompTIA A+
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MD-102 Endpoint Administrator
Equal Opportunity Employer - Including Disabled and Veterans
#HBS
