Beech Mountain Resort is seeking an energetic, organized, and guest-focused Youth Programs Manager to lead and oversee our children's winter programs, including Snow Kamp, Learn-to-Ride (LTR), and Traxx. This leadership position plays a vital role in creating exceptional experiences for young guests while supporting a team of instructors and childcare staff.
The ideal candidate is passionate about youth development, team leadership, guest service, and creating a safe, fun, and engaging environment for children and families.
- Supervise Youth Program instructors and Snow Kamp employees on a daily basis.
- Create, maintain, and adjust staff schedules based on enrollment and operational needs.
- Recruit, interview, hire, and train Youth Program staff as needed.
- Provide coaching, support, and resources to ensure team success and exceptional guest experiences.
- Lead by example while promoting company values, safety standards, and professional conduct.
- Oversee the daily operations of Snow Kamp, LTR, and Traxx programs.
- Ensure all Youth Programs are fully stocked with necessary supplies and materials.
- Coordinate daily lunch orders for enrolled children.
- Submit inventory and ordering requests to the Food & Beverage Department.
- Maintain compliance with health, safety, childcare, and emergency procedures.
- Communicate professionally with parents and guardians before arrival to confirm registrations, answer questions, and explain program procedures.
- Address guest concerns and resolve issues promptly and professionally.
- Foster a welcoming environment that exceeds guest expectations and encourages repeat visitation.
- Create and publish employee schedules based on staff availability and program enrollment.
- Review and document incidents and accidents, ensuring proper reporting and implementation of preventative measures.
- Maintain accurate program records and operational documentation.
- Utilize reservation and sales systems, including Siriusware, along with Microsoft Office applications.
- Previous leadership or supervisory experience in youth programs, childcare, recreation, education, or hospitality preferred.
- Strong organizational and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience with scheduling, staffing, and customer service.
- Proficiency in Microsoft Excel and Word.
- Ability to work weekends, holidays, and peak winter season schedules.
