Location: Exeter, NH | Onsite
Schedule: Monday-Friday, 9:00 AM-6:00 PM
Pay: $22-$24/hour
Type: Full-Time
A growing company is looking to add a Customer Service Representative to their customer service team. This role is ideal for someone who enjoys helping customers, solving more complex issues, and working as part of a collaborative team.
You’ll handle escalated and higher-level customer inquiries that require additional research, problem-solving, and decision-making. The role is approximately 80% customer service and 20% front desk support, with some responsibility for reviewing potentially fraudulent orders.
- Handle complex and escalated customer inquiries by phone, email, and chat.
- Research issues, resolve customer concerns, and process refunds when appropriate.
- Support the Tier I customer service team with escalated issues and requests.
- Manage advanced order inquiries and coordinate with delivery carriers as needed.
- Follow up on open issues to ensure timely and positive resolutions.
- Review orders flagged by fraud-monitoring software and determine appropriate next steps.
- Provide front desk coverage, including greeting visitors and handling incoming mail and packages.
- Collaborate with internal teams and assist with special projects and process improvements.
- Previous experience handling customer service calls, particularly in a high-volume environment.
- Strong communication, problem-solving, and de-escalation skills.
- Technically savvy and comfortable learning new systems; CRM or ticketing platform experience is a plus.
- Detail-oriented with the ability to research information and make sound decisions.
- Comfortable handling financial transactions such as refunds.
- Eager to learn, collaborate, and contribute to a team.
- Ability to remain calm and professional when working with frustrated customers.
- MS Office experience, including Word, Excel, and Outlook, preferred.
This is a fully onsite position in Exeter, NH, Monday-Friday from 9:00 AM-6:00 PM. Overtime will likely be required during the busy holiday season.
If you're an experienced customer service professional looking to take the next step into a more advanced support role, we'd love to hear from you!
Please send resumes to Camie at [email protected]
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