Position Overview
The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended.The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, and at least one year of dealer-level or large facility experience.
This position interacts daily with Customers, Service Manager, Technicians, Parts Associates, Parts Managers, Sales Managers and other store Associates, just to name a few.
Responsibilities
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, trainings, and educational classes as required
- Helps educate/train new staff members
- Performs other duties as assigned'
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Work Remotely
Job Type: Full-time
Pay: $30,000.00 - $70,000.00 per year
Shift:
- 10 hour shift
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
