Overview:
As the Key Holder at our doggy daycare and overnight stay facility, you’ll be a key leader responsible for maintaining a safe, caring, and well-organized environment—day and night. This role includes supporting daily daycare operations, leading the team, managing client interactions, and ensuring the well-being of our overnight guests.
Key Responsibilities:
Leadership & Supervision
- Open and close the facility independently as a key holder
- Lead daycare and overnight canine concierge attendants during shifts
- Provide coaching, training, and supervision for new and existing staff
- Oversee scheduling, shift coverage, and daily operations in General Manager’s absence
- Ensure staff are following safety, cleaning, and pet care protocols
- Assist with onboarding and training procedures
Daycare & Boarding Oversight
- Monitor dog behavior in both group play and individual settings
- Ensure all dogs receive proper feeding, medication, and rest based on their schedule
- Provide evening check-ins and morning care for overnight guests
- Conduct end-of-day walkthroughs to verify that all dogs are safe, comfortable, and secure
- Respond to overnight emergencies, if on-call or on overnight rotation
- Maintain clear records of feeding, medication, behavior logs, and incident reports
Client Relations
- Greet and update pet parents at drop-off/pick-up with professionalism and warmth
- Address questions or concerns about daycare and overnight stays
- Assist with bookings, reservations, and client communications
- Create a welcoming experience for new and returning clients
Facility Maintenance & Safety
- Ensure all suites, play areas, and common spaces are clean and disinfected
- Perform facility walkthroughs to check for hazards, cleanliness, or signs of distress in animals
- Support with inventory and supply ordering for daycare and boarding
- Enforce health and safety guidelines across the team
Qualifications:
- 1–2 years of experience in a dog daycare, kennel, veterinary, or boarding environment
- Previous supervisory or leadership experience strongly preferred
- Comfortable working a flexible schedule including weekends, holidays, and potential overnight shifts
- Strong multitasking skills and ability to stay calm under pressure
- Able to lift 40+ lbs and perform physically active work
- Exceptional communication and customer service skills
- Confident working with dogs of all breeds, sizes, and temperaments
- Responsible and trustworthy with the safety of animals in your care
- A team leader who can balance structure with kindness
- Comfortable navigating overnight boarding needs and emergencies
- Organized, proactive, and detail-oriented
- Passionate about animal welfare and creating a home-away-from-home experience for pets
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Work Location: In person
