Job Title: Assistant Store Manager
Department: Donated Goods Program (DGP)
Reports To: Store Manager
FLSA Status: Non-Exempt
Mission Support:
Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.
Position Summary:
Assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.
Essential Duties and Responsibilities:
Responsible for all management duties, including opening/closing, all day-to-day store operations, and management of store associates, including recommendations for associate change of status decisions.
Responsible for hiring, training, supervising, and evaluating, as well as the development of associates within the framework of GWH policies, procedures, and the associates’ job descriptions.
Adhere to working the established rotating schedule unless otherwise directed or approved by the District Manager.
Maintain open availability to assist the store with management and leadership needs, including time frames outside of the management rotating schedule if needed.
Ensure completion of the daily management duties as provided by GWH’s leadership team.
Ensure the Safety Program is being managed efficiently.
Manage and influence the team by communicating clear company daily, weekly, monthly, and annual goals.
Partner with the store manager to create, prepare, and post schedules, review/approve electronic time sheets, and monitor labor hours.
Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
Execute GWH’s workflow as designed by training, coaching, and documenting associate performances while assessing production progress on an hourly basis.
Prepare and administer personnel and disciplinary actions.
Ensure store supplies and bank orders are placed in a timely manner.
Supervise and assist with the training and development of associates.
Help ensure the proper handling and processing of incoming donation flow in and out of the store by always utilizing proper equipment according to GWH policies and procedures.
Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure associates are meeting minimum expectations.
Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
Perform other duties as directed by management to support evolving organizational needs.
Additional Responsibilities:
Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
Must be punctual, maintain a professional appearance, and perform expected duties.
Maintain a high level of confidentiality.
Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
Adheres to local, state, and federal laws and regulations
Minimum Qualifications:
High school diploma or equivalent preferred; equivalent professional experience may be considered in lieu of a diploma.
Management experience is preferred.
A minimum of two (2) years of retail sales experience is preferred.
Ability to read, write, and communicate effectively in English to understand safety instructions, standard operating procedures, and workplace communications.
Good computer skills (proficiency in Microsoft Office).
Good time management and organizational skills.
Ability to communicate and interact well with a variety of personality types.
Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
Must have reliable transportation.
Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.
Key Performance Indicators (KPI):
Transaction Value (Assigned District vs goal)
Donor Value (Assigned District vs budget)
Donors Integrity and Growth (Assigned District vs budget)
Budget Sales vs Actual Sales (Assigned District vs budget)
Payroll as a Percent of Revenue (Assigned District vs goal)
Budgeted Profit vs Actual Profit (Assigned District vs goal)
Retention Rate (Measured by annual leadership retention vs LY, 30-New Hire day vs goal, and Annual Retention Rate vs LY)
Customer Service (Feedback from team, secret shopper, and donor ratings for assigned district)
Change Round up as a % of Transactions (>30% and higher than the previous year)
Active with Zero hours TMs vs Goal (Zero (0) – 28+ days) (Assigned District)
Administration - Performance management/Training (Assigned District at < 5%)
Reporting Team Meeting Minutes, Safety, Over/Short (Assigned District)
Safety – 95% quarterly safety metric score
Goodwill LMS Training, etc.)
Physical Requirements/Work Environment:
Regular twisting, bending, squatting, kneeling, pushing, and pulling.
Ability to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
Must be able to stand for extended periods of time.
Moderate indoor noise with periodic exposure to outside temperatures.
I understand this job description and requirements, and I am expected to complete all assigned duties. I also understand that the job functions may change, and that I may be transferred to another location at management's discretion.
I have read this job description and am confident I can perform the essential functions of this position with or without accommodation.
Associate: _______________________________________________ Date____________
Manager: _________________________________________________ Date____________
Job description subject to change.
