Overview
We are seeking a friendly, organized, and detail-oriented Dental Office Front Desk Associate to join our team. The ideal candidate will be responsible for providing excellent customer service to our patients, managing hygiene schedule, making sure doctor's schedule is productive, benefit breakdowns are accurate, handling pre-authorizations and supporting our dental team to ensure the smooth operation of the practice. This role is crucial in ensuring a smooth operation at the front desk, contributing to a positive experience for all who enter our facility.
Responsibilities
- Greet and check in patients upon arrival.
- Answer phone calls and schedule patient appointments.
- Verify insurance information and assist with insurance verification procedures.
- Schedule appointments and manage the appointment calendar effectively.
- Handle phone calls, responding to inquiries and directing calls appropriately.
- Maintain accurate patient records and ensure confidentiality in compliance with HIPAA regulations.
- Collect co-payments and outstanding balances.
- Coordinate with the dental team for patient care and treatment follow-ups.
- Handle patient inquiries and resolve issues with professionalism.
- Support office management functions to ensure a well-organized front desk area.
Requirements
- Previous experience in a dental office setting is required.
- Bilingual a plus.
- High school diploma or equivalent.
- Strong skills in insurance verification and patient service are essential is a must.
- Proficient in office software Dentrix required.
- Ability to multitask and stay organized in a fast-paced environment.
- Attention to detail and accuracy.
- Strong communication skills to interact with patients and staff efficiently.
- A proactive attitude towards problem-solving and customer service excellence is required.
Benefits
- Competitive Salary
- Paid Vacation
- Paid Holidays
- 401k
- 401k matching
Join our team as a Front Desk Associate where you can make a difference in the lives of our patients while developing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $18.00 - $26.00 per hour
Expected hours: 32.0 – 40.0 per week
Work Location: In person
