Budtender / Retail Sales Associate (Customer Experience & Sales)
Bliss + Lex — New York, NY (Upper East Side)
Part-Time and Full-Time Opportunities Available
Bliss + Lex is seeking high-performing Retail Sales Associates (Budtenders) with strong customer service and sales experience to join our team. This role is ideal for professionals from luxury retail, hospitality, or high-volume sales environments such as Apple, Nordstrom, Sephora, Lululemon, or similar brands.
This is a sales-focused role where success is defined by your ability to deliver exceptional customer experiences while confidently recommending products and driving revenue through thoughtful upselling and personalized service.
We are building a team of Client Advisors who are polished, professional, and motivated by performance.
What You’ll Do
Deliver Exceptional Customer Service
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Provide a welcoming, personalized, and elevated customer experience
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Build rapport quickly and establish trust with a diverse customer base
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Act as a trusted advisor by identifying customer needs and recommending appropriate products
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Deliver hospitality-driven service consistent with luxury retail standards
Drive Sales and Achieve Performance Goals
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Meet or exceed individual and store sales targets
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Confidently upsell and cross-sell products to maximize each transaction
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Recommend premium and featured products based on customer needs
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Contribute to overall store revenue and performance metrics including average transaction value and units per transaction
Thrive in a Fast-Paced Retail Environment
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Serve multiple customers efficiently while maintaining high service standards
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Accurately process transactions using POS systems
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Maintain strong product knowledge and stay current on new products
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Assist with merchandising, restocking, and maintaining a polished sales floor
Maintain Professionalism and Compliance
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Follow all company policies and state regulations
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Demonstrate professionalism, reliability, and accountability
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Represent the Bliss + Lex brand with excellence
Required Qualifications
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2-3+ years of retail sales, customer service, or hospitality experience
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Proven ability to upsell, cross-sell, and drive sales performance
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Experience working in fast-paced, high-volume retail environments
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Strong communication and interpersonal skills
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Professional demeanor and strong work ethic
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Reliable availability including evenings, weekends, and holidays
What Makes Someone Successful in This Role
Top performers in this role typically:
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Are confident and comfortable recommending products
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Consistently look for opportunities to increase sales through upselling
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Provide attentive, personalized service to every customer
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Thrive in fast-paced, high-expectation retail environments
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Take pride in delivering exceptional customer experiences
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Are goal-oriented and motivated by performance
Compensation & Growth
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Competitive hourly pay
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Individual and store based performance bonuses
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Employee discounts
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Professional, performance-driven environment
