Dental Treatment Coordinator
Pay Range: $25–$32 per hour, based on experience
Experience Required: 1–2 years
Position Overview
We are looking for a Dental Treatment Coordinator who is confident working with patients, comfortable discussing treatment and finances, and able to keep multiple treatment plans moving forward.
The Treatment Coordinator will work closely with the doctor and dental team to ensure patients understand their recommended treatment, financial responsibilities, and payment options. This position will also be responsible for collecting and accurately processing patient payments, handling cash transactions, and maintaining accurate payment records.
The ideal candidate is personable, organized, trustworthy, detail-oriented, and able to provide excellent customer service while maintaining accuracy and accountability with all financial transactions.
Responsibilities
- Meet with patients to review and present recommended treatment.
- Explain treatment plans, procedures, and next steps in an easy-to-understand manner.
- Review insurance benefits and discuss estimated patient portions.
- Present payment plans and financing options.
- Collect patient payments, including cash, credit/debit cards, checks, and approved electronic payment methods.
- Accurately enter and post patient payments to the appropriate accounts.
- Handle cash responsibly and follow all company procedures for cash collection, documentation, and deposits.
- Reconcile payments and assist with daily payment and deposit reporting.
- Provide patients with receipts and accurate payment information.
- Schedule patients for recommended treatment and coordinate appointments.
- Follow up with patients who have not yet scheduled treatment.
- Monitor outstanding treatment plans and help keep patients on track.
- Communicate with doctors and clinical staff regarding patient treatment.
- Maintain accurate treatment plans, financial information, and patient records.
- Protect patient financial and personal information and maintain confidentiality.
- Provide professional and friendly customer service throughout the patient experience.
Qualifications
- 1–2 years of experience working in a dental office.
- Treatment Coordinator experience is preferred.
- Knowledge of dental terminology, procedures, insurance, and patient billing.
- Previous experience handling cash and patient payments preferred.
- Comfortable discussing treatment costs and financial options.
- Strong communication and interpersonal skills.
- Highly organized, dependable, and detail-oriented.
- Ability to accurately handle financial transactions and maintain proper documentation.
- Experience with Eaglesoft or other dental software is preferred.
What We're Looking For
We want someone who takes initiative, follows through, and genuinely enjoys working with patients. The right candidate should be confident leading treatment and financial conversations while maintaining a warm and professional approach.
Trustworthiness, accuracy, accountability, and attention to detail are essential, particularly when handling patient payments and cash.
If you are looking for an opportunity to grow with a busy dental practice and play an important role in both the patient experience and financial operations of the office, we would love to meet you.
Job Type: Full-time
Pay: $25.00 - $32.00 per hour
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Work Location: In person
