LOCATION: KONA COMMUNITY HOSPITAL | General-Rural Health Clinic
POSITION STATUS: FTE 1.00 | TEMPORARY with BENEFITS
SALARY RANGE: BU00 | EXEMPT-EXCLUDED
SALARY RATE: $36,400.00 (Annual Salary) based on the FTE
JOB DUTIES: The Referral Coordinator serves as a vital member of the care team by coordinating referrals for specialty care, mental health services, diagnostic testing, and ancillary services. This position ensures patients receive timely access to appropriate services while maintaining continuity of care through effective communication with providers, patients, specialists, and insurance payers. This position supports the intake, triage, assessment, care coordination, outreach, resource navigation, crisis intervention support, and ongoing follow-up services for mental health services. The Referral Coordinator plays an essential role in overcoming barriers to care by assisting patients with scheduling, transportation considerations, insurance authorization, and follow-up to ensure referrals are completed.
THE MINIMUM QUALIFICATION REQUIREMENTS ARE: Applicants must meet all of the following requirements. Please note that unless specifically indicated; the required education and experiences may not be gained concurrently. In addition, qualifying work experiences are based on a 40-hour work week.
Education:
High school diploma or GED required. Associate degree or healthcare-related coursework preferred.
Experience:
Minimum of two years of experience in a medical office, clinic, hospital, or healthcare setting. Experience coordinating referrals, insurance authorizations, or patient scheduling preferred. Experience working in primary care, rural health, community health centers, or specialty practices preferred.
Knowledge, Skills & Abilities:
Knowledge of medical terminology. Understanding of referral workflows and insurance authorization processes. Familiarity with Medicare, Medicaid, commercial insurance, and managed care plans. Strong organizational and time management skills. Excellent customer service and communication skills. Ability to prioritize multiple tasks in a fast-paced environment. Proficiency with electronic health records (EHR) and Microsoft Office applications. Ability to maintain confidentiality and professionalism at all times. Demonstrated cultural sensitivity and ability to work effectively with diverse patient populations.
Preferred Qualifications:
Experience with population health management or care coordination. Knowledge of community resources and transportation services available in rural areas.
Physical Requirements:
Frequent sitting, standing, walking, and computer use. Occasional lifting of up to 25 pounds.Manual dexterity sufficient for keyboarding and office equipment operation.
Work Environment:
This position is performed primarily in a clinical office or home office environment. The Referral Coordinator interacts regularly with patients, providers, specialists, insurance representatives, and community partners while maintaining a professional, patient-centered approach.
ALL CIVIL SERVICE JOB VACANCIES WILL BE POSTED FOR A MINIMUM OF TEN (10) CALENDAR DAYS
The Hawaii Health Systems Corporation is an equal opportunity employer and complies with applicable state and federal laws relating to employment practices
QUALITY OF EXPERIENCE: Possession of the required amount of experience will not in itself be accepted as proof of qualification for the position. Overall paid or unpaid experience must have been of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of this position. Provide a detailed description of your duties and responsibilities. If you worked on a part-time basis, indicate the average number of hours worked per week. Please note that experience will be based on a 40-hour workweek. Note: We will not postpone the recruitment process because of your failure to provide accurate and complete information concerning your qualifications.
MERIT OR CIVIL SERVICE SYSTEM: You must meet the minimum qualification requirements, including education, experience, other public employment requirements for State Civil Service employment, and HHSC Standards of Fitness. Only those applicants that are scheduled for an interview with the hiring manager will be contacted.
CITIZENSHIP AND RESIDENCE REQUIREMENT: Applicants must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under the federal law for unrestricted employment and at the time of appointment intend to reside in the State of Hawaii during the course of employment with the Hawaii Health Systems Corporation.
VETERAN’S PREFERENCE: If you are claiming Veteran’s Preference, you must submit a copy of your DD214 and/or other substantiating documents specifying the periods of your service.
HEALTH AND PHYSICAL REQUIREMENTS: Applicants must meet the health and physical requirements deemed necessary to effectively and safely perform the essential functions of the position with or without reasonable accommodation. Hawaii Health Systems Corporation is committed to making reasonable accommodations on a case-by-case basis. Applicants seeking reasonable accommodations should be ready to discuss the accommodation sought so that a determination can be made that such accommodation is reasonable and would not cause the employer undue hardship.
MEDICAL/PHYSICAL EXAMINATION REQUIREMENT: Offers of employment will be contingent on successfully passing a pre-employment physical examination, which includes drug screen and other regulatory medical requirements such as, but not limited to, two-step tuberculosis (TB) screen. The cost for physical examinations, except the cost for drug screening, shall be borne by the applicant and not the Hawaii Health Systems Corporation.
CRIMINAL/BACKGROUND, CREDENTIALING CHECKS: Applicable checks will be conducted periodically, and any associated costs may be borne by the applicant. Applicable checks may include, but are not limited to, state and federal criminal history records, child abuse and neglect registry check, adult protective services registry and sex offender registry records, etc. If a job offer is made or employment is begun prior to completion of all applicable checks, any offer of employment or continued employment is contingent upon satisfactory return of all required checks.
IMPORTANT APPLICATION/EMPLOYMENT INFORMATION
Administrative Review, subsequent appeals: For civil service positions, if you do not agree with a decision made by the Employment Office as to your non-qualification or non-selection for a position, you may complete a Request for Administrative Review form (available on the HHSC website) or you may submit a written request within twenty (20) days from the date of your sent notice to the Regional Chief Executive Officer/Designee. Your letter requesting the Administrative Review must include: 1) The job title(s) and recruitment number(s), 2) the specific reason(s) you are requesting the review noting if there is statute or rule violation, and 3) any additional information you want to submit to substantiate your request. If you do not submit your request within the twenty (20) days deadline, no Administrative Review will be conducted. Since the Administrative Review is a prerequisite to subsequent steps, failure to utilize this process will make you ineligible for subsequent appeals. The administrative review, formal complaint and/or appeals hearing will not necessarily postpone the recruitment process and/or rescind a selection. If you do not agree with the Administrative Review, you may file a Formal Compliant and then, if you are still not satisfied, you can appeal to the HHSC Merit Appeals Board.
CONTACT INFORMATION: KONA COMMUNITY HOSPITAL is located at 79-1019 Haukapila Street Kealakekua, HI 96750. For employment opportunities, please contact 808-733-4158, email:
[email protected] or visit our website at https://www.hhsc.org/.
Persons with Disabilities may contact the Recruitment Office to discuss special needs in applying at 808-733-4158 or email at
[email protected].
