QUALIFICATIONS
Education
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High school graduate or equivalent
Experience/Skills
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One to two years previous credit/collections experience
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Possesses knowledge of business office operations
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Strives for customer satisfaction when responding to all patient/customer inquires (internal customers)
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Experience using office equipment
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Adapts professionally to changes in procedures and/or workload
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Possesses excellent written and oral communication skills
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Works independently with little supervision
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Maintains concentration
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Remains committed to a “cross training” philosophy for all assigned tasks
Required Licenses/Certifications
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Indiana Navigator certified by the Indiana Department of Insurance
Working Conditions
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Works in a well-ventilated, well-lit general office environment
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Works well under pressure with attention to time constraints
ROUTINE RESPONSIBILITIES
Behavioral Expectations
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Consistently complies with established Behavioral Expectations
Collections Duties
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Reviews accounts monthly
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Works aged trial balance and collectors desktop in a timely manner
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Reviews accounts prior to mailing final notice letters and calls on balances over $500 before recommending submission to collections
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Receives and maintains a file of accounts turned over to collections, posts agency payments, and keeps detailed records of invoices
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Acts as the main point of contact with collection agencies for account issues
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Notifies appropriate collection agency monthly of payments received in house
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Sets up monthly payment plans and monitors to ensure payments are timely
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Monitors employee balances and sets up payroll deduction if necessary
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Reaches out to past due contracts for catch up or termination if unsuccessful
Financial Assistance Duties
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Provides excellent customer service to patients
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Helps patients with financial assistance applications and obtains the required documentation to process
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Notifies the patient by letter of approval/denial of financial assistance
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Educates customers about their insurance options with Medicaid, Healthy Indiana Plan (HIP), or the federal Health Insurance Marketplace
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Helps customers compare and determine what choices may be best for them
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Assists customers with enrollment in a qualified health plan
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Directs customers to resources available to address problems related to insurance plans
Miscellaneous
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Provides back-up phone support to billing lines daily
Full time/Day shift
80 hours/Biweekly
