There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.
The Customer Experience Representative will act as a liaison, provide product/service information, and resolve any emerging escalations to retain marketing prospects from cancelation. The associate will work to ensure that all client vacation expectations are exceeded during each step of their interaction with Bluegreen Vacations, including point of sale, the reservation and confirmation process, and during their travel. Troubleshooting and investigating guest concerns from a variety of sources making certain to listen effectively to find an effective solution, communicate clearly and professionally to retain the customer’s business.
Schedule
Monday through Friday, 12:30pm-9pm, (weekend availability required based on business need)
Start date
August 10, 2026
Duties and Responsibilities:
- Primarily take inbound calls or chat from guests requesting to cancel their promotional marketing vacation. Provide front to back service, including (but not limited to) overcoming objections/refund requests, resolving sales alerts, making reservations, pitching revenue, answering questions, and providing written materials.
- Maintains all product knowledge, including (but not limited to) destinations, marketing channels, policy and procedure, qualifications, promotional offers.
- Deliver prompt professional solutions for customer inquiries via phone, email, case, online chat/text
- Interact with contracted vendors, hotel/resort staff, etc. to gather and research information; assembling information; verifying customer understanding of information and implementing a prompt solution.
- Records customer inquiries by documenting the issue and response in customer account. Report all resolutions for internal record keeping.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have previous experience in phone sales and/or telemarketing?
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
