Help us make a difference—one client at a time.
At Crimson Heights, we believe every client deserves a smooth, supportive experience from start to finish—including the billing process. We're looking for a detail-oriented Client Billing Specialist who enjoys problem-solving, staying organized, and providing exceptional customer service while helping families navigate billing and insurance questions with compassion.
If you thrive in a fast-paced environment, love keeping things organized, and enjoy working with a collaborative team, we'd love to meet you!
What You'll Do
As our Client Billing Specialist, you'll play an important role in keeping our billing process accurate, organized, and client-friendly by:
- Preparing and sending accurate client invoices
- Helping clients and families understand balances, charges, and payment options
- Setting up and managing payment plans while tracking account activity
- Monitoring outstanding balances and following up professionally on unpaid accounts
- Working closely with insurance, authorization, credentialing, and revenue cycle teams to resolve billing issues
- Maintaining accurate billing records across electronic health records and billing systems
- Researching and resolving billing discrepancies
- Assisting with insurance-related corrections, denied claims, and account updates
- Supporting billing audits, reports, and process improvements
- Cross-training with team members to ensure smooth workflow and excellent client service
- Protecting confidential client information and maintaining HIPAA compliance
What We're Looking For
- High school diploma or GED required (Associate degree or billing certification is a plus)
- 1+ year of experience in billing, collections, customer service, insurance verification, or a related administrative role
- Healthcare or behavioral health billing experience preferred
- Familiarity with insurance terminology, payment plans, and client invoicing is a plus
- Experience using electronic health record (EHR) systems, billing software, and Microsoft Office or Google Workspace
- Excellent organization and attention to detail
- Strong communication and customer service skills
- Ability to manage multiple priorities while maintaining accuracy
- Professional, compassionate, and dependable
Why You'll Love Working at Crimson Heights
At Crimson Heights, you'll join a team that's passionate about helping teens and young adults build brighter futures. Every role—including billing—plays a meaningful part in supporting our mission. We value teamwork, growth, accountability, and creating a positive workplace where everyone can succeed.
If you're looking for a career where your organization, customer service skills, and attention to detail truly make an impact, we'd love to hear from you!
Pay: $19.00 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
