Operations Coordinator | Syracuse, NY The Person Who Keeps Everything Moving. We believe great operations don't happen by accident—they happen because someone is constantly thinking three steps ahead.
We're looking for an Operations Coordinator who thrives in a fast-paced environment, loves organization, communicates exceptionally well, and enjoys solving problems before they become emergencies. Well documented in the system. Follows process. Fast learner.
If you're the type of person who color-codes your calendar, catches mistakes before anyone else, and takes pride in making sure nothing falls through the cracks, we want to meet you. Documented faster typer.
This is a base plus bonuses postion.
What You'll Do
You'll help coordinate both our Production and Service departments, ensuring every customer and every team member has what they need to succeed.
Your responsibilities include:
- Coordinate installation schedules
- Coordinate service, repair, and warranty appointments
- Schedule customers and confirm appointments
- Create and verify purchase orders
- Order and coordinate materials
- Track permits and inspections
- Build and maintain digital job files
- Update our CRM accurately and in real time
- Coordinate with Site Supervisors, Service Technicians, and Warehouse
- Monitor daily schedules and resolve conflicts
- Communicate schedule changes with customers
- Support managers with reports, KPIs, and administrative tasks
- Help identify and solve operational bottlenecks
Every day is different, and that's exactly what makes this role exciting.
Who You Are
You don't wait to be told what to do.
You naturally stay organized, think ahead, and enjoy helping teams succeed.
You:
- Love organization and planning
- Communicate confidently with customers and teammates
- Stay calm under pressure
- Learn technology quickly
- Pay close attention to detail
- Can manage multiple priorities without losing focus
- Take ownership and follow through
- Believe "good enough" isn't good enough
Experience
Preferred:
- Administrative or coordination experience
- Construction, roofing, or home services experience
- Scheduling or dispatching
- CRM software experience
- Microsoft Office or Google Workspace proficiency
Experience is helpful—but attitude, organization, and a willingness to learn matter even more.
What Success Looks Like
- Jobs are fully prepared before crews arrive.
- Customers know exactly what to expect.
- Service appointments stay organized.
- Materials are where they need to be.
- Schedules run smoothly.
- Managers spend less time putting out fires.
- The operations team works together efficiently.
When you're successful, everyone around you is more successful.
Compensation & Benefits
- Competitive salary based on experience
- Performance bonus opportunities
- Health benefits
- Paid Time Off
- Paid Holidays
- Company technology
- Ongoing training and development
Apply today and help us keep operating at the highest level.
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 2 years (Preferred)
- Office receptionist: 3 years (Required)
Work Location: In person
