REVISED: August 1, 2022
APPROVED: October 1, 2024
The Legacy Rewards Representative is responsible for assisting guests with all promotions and events. This position serves as a liaison between the Legacy Rewards Club and the guests.
DUTIES AND RESPONSIBILITIES:
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Actively promote the Legacy Rewards Club, and its benefits to Eagle Mountain Casino guests.
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Enroll all eligible guests into the casino management system.
- Track carded table games players in the pit.
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Conduct promotions and help facilitate special events and entertainment.
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Distribute information about Eagle Mountain Casino to guests.
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Meet and greet guests upon their arrival, including bus and tour groups.
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Retain and relay information concerning all promotions, entertainment, and events.
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Make announcements regarding promotions, entertainment, and events.
- Record information regarding guests, major wins, etc. for the Department.
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Must attend and be certified in all applicable training required.
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All other departmental duties as assigned by immediate supervisor.
QUALIFICATIONS AND REQUIREMENTS:
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The minimum age requirement is 21.
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Exposure to a hospitality environment.
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General knowledge of gaming, including slots, bingo, and card games.
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Bilingual (English/Spanish) preferred.
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High school diploma or equivalent required.
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Outstanding guest service skills.
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Excellent communication and interpersonal skills.
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Must be able to read and write English fluently.
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Must maintain a professional appearance.
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Reliable, consistent transportation to and from Eagle Mountain Casino.
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Computer literate with, but not limited to, Microsoft Windows Suite.
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Able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.
PHYSICAL AND ENVIRONMENTAL:
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While performing the duties of this job, the Team Member is regularly required to talk, hear, stand, walk, and sit.
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Repeatedly required to reach with hands and arms, use hand to finger, handle, or feel objects, tools, or controls.
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Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
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Must be able to operate in mentally and physically stressful situations.
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Ability to move easily and quickly through the slot and table games areas.
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Must be able to lift and carry up to 50 pounds.
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Must be able to work in a fast-paced environment.
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Noise level is moderate to high when on casino floor.
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Exposure to cigarette smoke, ringing bells, and flashing lights when on the casino floor.
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Must be able to perform all essential duties of the job with or without reasonable accommodation.
